Which of the following statements is not true about the - 5889

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Which of the following statements is not true about the strategic uses of the service-system design matrix?

     a. Enables systematic integration of operations and marketing strategy

     b. Permits comparison with how other firms deliver specific services

     c. Indicates life cycle changes that might be in order as the firm grows

     d. Both A and B

     e. Both B and C

     f. A, B, and C

 
Solution Description

Which of the followi