Which of the following is not an alternative identified in the service-system design matrix? - 5887

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Which of the following is not an alternative identified in the service-system design matrix?

a. Mail contact

b. Face-to-face loose specs

c. Face-to-face tight specs

d. Phone contact

e. All of the above are identified

 

 

Solution Description

Which of the following is not an alternative identified in the service-system design matri