Week 1 ZAPPOS: what lessons about leading people - 20792

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BA420 Week 1 ZAPPOS

 

What lessons about leading people and managing organizations does Zappos and its CEO, Tony Hsieh, provide? Explain your conclusions.

Solution Description

BA420 Week 1 ZAPPOS

 

What lessons about leading people and managing organizations does Zappos and its CEO, Tony Hsieh, provide? Explain your conclusions.

Answer

The organisation Zappos and its CEO Tony Hsieh give the lesson about not to focus on short term profits rather than they should maximize the services to the customers. Hsieh advice to other people was “Chase the vision” the profits will come your way. Its philosophy was to do right for the customers even if it doesn’t relate to the sale or if it cost little bit more to the company. In other words we can say that Hsieh believes in customer satisfaction than anything else. His words were he just wants to go above and beyond in the customer satisfaction or customer service. In conclusion we can say that customer service or customer satisfaction is the best way of earning more profits than anything else. In other words we can say that the conclusion of this article is not earning short term profits but achieving a level of customer service which will automatically help in achieving the long term profits to the organisation.