1. Write a 200- to 300-word short-answer response to the following:
- In the Grenny, Maxfield, and Shimberg article, five crucial questions are asked. Which question is most important? Why? Describe an experience where problems were caused by not knowing the answer to one or more of the questions. Do not use names or identifying details in your response.
2. The Dai article provides observations of how the IT department works with its customers. Do you agree with the findings, or do you see errors in the conclusions? Explain.