Total customer satisfaction is the general feeling of pleasure or - 6759

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UoPExpert

UoPExpert

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Request Description

Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________.

A.  Lower expectations

B.  Spend more money

C.  Develop marketing campaigns

D.  Manage customer experiences

E.  Lower prices

 
Solution Description

Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations