Total customer satisfaction is the general feeling of pleasure - 7073

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UoPExpert

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Request Description

 

Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________. 

 

A.   Lower prices

B.   Spend more money

C.   Lower expectations

D.   Develop marketing campaigns

E.   Manage customer experiences

 

 

Solution Description

1) Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________.



A.