Strayer BUS430/ Strayer BUS430 Week 5 Quiz 4 2016 - 95480

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Question 1 3 out of 3 points Which of the following is not supported by Japan's Genichi Taguchi? Question 2 3 out of 3 points Which of the following steps is not the same for both goods and services? Question 3 3 out of 3 points Which of the following is not included in a failure-mode-and-effects analysis (FMEA)? Question 4 3 out of 3 points In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the ____. Question 5 3 out of 3 points A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of Question 6 3 out of 3 points The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called Question 7 3 out of 3 points In design specification terminology, permissible variation is called Question 8 3 out of 3 points A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability? Question 9 3 out of 3 points Which of the following is not a principal issue in service encounter design? Question 10 3 out of 3 points Objectives of service guarantees include all of the following except Question 11 3 out of 3 points Which of the following is not one of the six customer attributes that impact the design and configuration of a customer benefit package? Question 12 3 out of 3 points Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____. Question 13 3 out of 3 points Which of the following is not a principal dimension of a servicescape? Question 14 0 out of 3 points A(n) ____ is a promise to reward and compensate a customer if a service upset occurs. Question 15 3 out of 3 points Which of the following is not a principal dimension of the servicescape? Question 16 3 out of 3 points A process map (flowchart) Question 17 3 out of 3 points A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process. Question 18 3 out of 3 points Which one of the following best describes reengineering? Question 19 3 out of 3 points What type of process would a paper mill most likely use? Question 20 3 out of 3 points Ships, weddings and estate planning are examples of ____ goods and services Question 21 3 out of 3 points The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to Question 22 3 out of 3 points ____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system. Question 23 0 out of 3 points During which phase of a product's life cycle does low unit cost become a top competitive priority? Question 24 3 out of 3 points A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output. Question 25 3 out of 3 points Using the Service Positioning Matrix, a limited number of customer pathways and highly repeatable service encounter activity sequences would best relate to Question 26 3 out of 3 points The work activity that effectively limits throughput of a process is called a ____. Question 27 0 out of 3 points Which of the following is not a major activity in designing a goods-producing or service-providing process? Question 28 0 out of 3 points The average number of entities completed per unit time -- the output rate -- from a process is called ____. Question 29 3 out of 3 points Marketing Product Characteristics/Decisions for the Product-Process Matrix include all the following except Question 30 3 out of 3 points Which is the correct order of hierarchy?
Solution Description

Question 1

3 out of 3 points

Which of the following is not supported by Japan's Genichi Taguchi?

Question 2

3 out of 3 points

Which of the following steps is not the same for both goods and services?

Question 3

3 out of 3 points

Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?

Question 4

3 out of 3 points

In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the ____.

Question 5

3 out of 3 points

A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of

Question 6

3 out of 3 points

The process by which a model is constructed to test a good's ph