Strayer BUS430/ Strayer BUS430 Week 3 Quiz 2 2016 - 95479

Solution Posted by
anjis_devis

anjis_devis

Rating : (20)B
Solution Detail
Price: $18.00
  • From: Business, Business
  • Posted on: Mon 15 Feb, 2016
  • Request id: None
  • Purchased: 0 time(s)
  • Average Rating: No rating
Request Description
Question 1 3 out of 3 points Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers? Question 2 3 out of 3 points Which of the following would be an example of an innovation and learning performance measure? Question 3 3 out of 3 points In regard to the value chain model, efficiency, cost and cycle time would be most related to Question 4 3 out of 3 points The service-profit chain model Question 5 3 out of 3 points Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework? Question 6 3 out of 3 points The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category? Question 7 3 out of 3 points Which of the following would be a typical operational-level quality performance measure? Question 8 3 out of 3 points Airline revenue per passenger mile and hotel revenue per full-time employee are examples of Question 9 3 out of 3 points Interlinking is the quantitative modeling of cause-and-effect relationships between Question 10 3 out of 3 points When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of Question 11 3 out of 3 points Employee satisfaction and other workforce-related measures fall into which perspective in the Balanced Scorecard? Question 12 3 out of 3 points At a basic level, quality should be measured in three areas. Which of the following is not one of those areas? Question 13 3 out of 3 points Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities? Question 14 3 out of 3 points Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager? Question 15 3 out of 3 points The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except Question 16 0 out of 3 points With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as Question 17 3 out of 3 points A firm's ability to achieve market and financial superiority over its competitors is called Question 18 3 out of 3 points Requirements that are expected in a good or service are called Question 19 3 out of 3 points Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods? Question 20 3 out of 3 points The ____ of a firm defines the strengths that are unique to that organization. Question 21 3 out of 3 points Which one of the following statements best represents McDonald's approach to global business? Question 22 3 out of 3 points With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as Question 23 3 out of 3 points Considering the work force component of infrastructure, which term does not fit with the others in a service environment? Question 24 3 out of 3 points ____ attributes are most likely to be experienced by the customer when using estate planning services. Question 25 3 out of 3 points Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process. The initial loop is Question 26 3 out of 3 points In time sequence, which of the following needs to be accomplished first? Question 27 3 out of 3 points With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in Question 28 3 out of 3 points Operations design choices include all of the following except Question 29 3 out of 3 points Families of goods or services having similar characteristics or methods of creation are called Question 30 3 out of 3 points In an automobile, which of the following would not be considered an order winner?
Solution Description

Question 1

3 out of 3 points

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

Question 2

3 out of 3 points

Which of the following would be an example of an innovation and learning performance measure?

Question 3

3 out of 3 points

In regard to the value chain model, efficiency, cost and cycle time would be most related to

Question 4

3 out of 3 points

The service-profit chain model

Question 5

3 out of 3 points

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

Question 6

3 out of 3 points

The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?

Question 7