STRAYER BUS430 QUIZ 1 (SOLUTION 100%) GUARANTEE - 78161

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  • From: Mathematics, Algebra
  • Posted on: Tue 09 Dec, 2014
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Question 1 Service organizations generally are in close proximity to the customer rely on physical inventory take advantage of patents can delegate human behavior and marketing skills Question 2 Which one of the following has the highest goods content? medicine prescription computer repair automobile loan symphony performance Question 3 The quality revolution is most related to continuous improvement mass production time-based competition service Question 4 A golf simulator in a retail sports store is an example of non- durable goods replacing services primary good goods content biztainment Question 5 Service management skills would include all of the following except accounting and finance knowledge and technical expertise about operations marketing and cross-selling human interaction Question 6 The three issues that are at the core of operations management include all of the following except cost quality utilization efficiency Question 7 Which of the following would be the lowest in goods content and highest in service content? fast food restaurant attending a theater production getting an oil change for your car filling a medical prescription Question 8 Support processes would typically include all of the following except inventory management customer help desk operations research and development manufacturing and assembly Question 9 A support process could be any of the following except assembling automobiles purchasing materials and supplies managing inventory installing a product Question 10 Which of the following is not a key activity of an operations manager? translating market knowledge into goods, services, and processes continually learning and adapting to global and environmental changes managing cash flows and strategic investments exploiting technology to improve productivity Question 11 A value creation process could be any of the following except Answer shipping a customer’s order providing a home mortgage assembling a dishwasher purchasing production material Moving to another question will save this response. Question 12 Which of the following is not a current challenge to OM? Globalization Technology Quality mass production Question 13 Which one of the following is not an example of biztainment? iPhone applications automobile leasing product demonstrations virtual factory tours Question 14 Which of the following is the correct sequence describing the evolution of operations management? efficiency, customization, quality, service, sustainability, time-based competition quality, efficiency, time-based competition, sustainability, customization, service efficiency, quality, customization, time-based competition, service, sustainability quality, service, customization, time-based competition, efficiency, sustainability Question 15 In relating operations management and the customer benefit package (CBP), which is the correct timing sequence? Operating system processes lead to customer needs and expectations, which lead to customer benefit package. Customer benefit package leads to customer needs and expectations, which lead to operating system processes. Customer needs and expectations lead to customer benefit package, which leads to operating system processes. Customer needs and expectations lead to operating system processes, which lead to customer benefit package. Question 16 Which of the following generally does not result from vertical integration? less control over cost more control over quality more complexity in managing higher levels of risk Question 17 When break-even analysis is applied to an outsourcing decision, the breakeven quantity is the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs the product of the variable costs times the fixed costs the product of the variable costs times the production quantity Question 18 The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________. post-production focused, preproduction focused horizontal, vertical centralized, decentralized backward integrated, forward integrated Question 19 From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered pre-production services production processes post-production services value creation Question 20 Outsourcing is the same as offshoring the opposite of vertical integration the opposite of backward integration the same as diversifying Question 21 Operational structure of the value chain deals with management hierarchy vertical integration configuration of resources culture Question 22 Computer software would be an example of an intangible good a nondurable good a service a value creation process Question 23 Which of the following is not normally considered a variable cost? labor transportation equipment lease material Question 24 For a restaurant, order-taking, bill payment and home delivery would be considered services inputs processes outputs Question 25 The first, second, and third waves of outsourcing experienced by the U.S. are goods-producing jobs, simple service work, skilled knowledge work simple service work, goods-producing jobs, skilled knowledge work simple service work, skilled knowledge work, goods-producing jobs skilled knowledge work, simple service work, goods-producing jobs Question 26 “The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of proportionality competitiveness value equity Question 27 ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality. Preproduction service Value proposition Operational structure Value chain integration Question 28 In the value chain model for a hospital, patients, drugs and staff would be considered suppliers inputs processes outputs Question 29 A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it. breakeven point = 7,000 units; outsource breakeven point = 7,000 units; make in-house breakeven point = 11,667 units; outsource breakeven point = 11,667 units; make in-house Question 30 The United States has experienced three waves of outsourcing. Which of the following isnotone of the waves? skilled knowledge work mass customization simple service work goods-producing jobs
Solution Description

Question 1

Service organizations generally

are in close proximity to the customer

rely on physical inventory

take advantage of patents

can delegate human behavior and marketing skills

Question 2

Which one of the following has the highest goods content?

medicine prescription

computer repair

automobile loan

symphony performance

Question 3

The quality revolution is most related to

continuous improvement

mass production

time-based competition

service

Question 4

A golf simulator in a retail sports store is an example of

non- durable goods replacing services

primary good

goods content

biztainment

 

Question 5

Service management skills would include all of the following except

accounting and finance

knowledge and technical expertise about operations

marketing and cross-selling

human interaction

Question 6

The three issues that are at the core of operations management include all of the following except

cost

quality

utilization

efficiency

Question 7

Which of the following would be the lowest in goods content and highest in service content?

fast food restaurant

attending a theater production

getting an oil change for your car

filling a medical prescription

Question 8

Support processes would typically include all of the following except

inventory management

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