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1.  Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

WBS (Work Breakdown Structure)
MRP (Material Requirements Plan)
MPS (Master Production Schedule)
ERP (Enterprise Resource Planning)

2. The concept that some leadership attributes will work in some situations but not in others can be described by the

behavioral theory

leadership effectiveness theory

tactical theory

contingency theory

3. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

Creating a more informal communication environment at the workplace

 Initiating disciplinary action against the employee who started the rumor

Encouraging employees to communicate their concerns and suggestions

Refusing to comment on issues that appear to be controversial and unfair

4. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to _____________ the relative level of job performance for each candidate on the basis of available information.


5.During the implementation of a project, which of the following should be the primary focus of a consulting firm?

Application of the learning curve theory
The correct project software
People management skills
Tools and materials availability

6.  Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

but carefully set limits for the program
but let others decide how to initiate change
and establish a reward system
and begin establishing a vision

7. A project can be segmented into which of the following?

Work packages
Success markers

8. Conflicts can be resolved by withdrawing from them or suppressing them.  This conflict-management technique is known as_____________________________.







9. __________________ refers to an individual's belief that he or she is capable of performing a task.

Emotional contagion
Affect intensity

10._______________________ is the biggest hurdle to overcome in a pay-for performance plan.

Salary cap performance level
Compensation equation
Merit-pay increases

11. Which of the following statements is true with regard to the effectiveness of tactics?

All tactics are equally effective with regard to upward influence.

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

The combination of a soft tactic with reasonable persuasion is more effective   than a combination of two hard tactics.

Soft tactics are less effective than hard tactics when used individually

12.  As a university student, your institution's social principles and practices reflect on you, as a stakeholder, in the organization.  Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing.  If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be_________.

socially image conscious

fulfilling its social obligation

socially aware

socially responsive

13.  Deming's PDCA 9plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

Standard deviation
Project management
Control charting
Continuous improvement

14.  In performing a SWOT analysis, which of the following would be considered as a threat?

Lack of a strategic plan
Recognized brand
Increased product demand

15.  According to the job characteristics model, autonomy is defined as the degree to which _________.

a job has an impact on the lives or work of other people
a job provides the worker freedom, independence, and discretion
a job requires completion of a whole and identifiable piece of work
a job generates direct and clear information about performance

16.  Which of the following is an element that addresses elimination of waste under lean production?

Minimized run times
Kanban production control system
Production ahead of demand
Group plant loading technology

17.  An example of control criteria that can be used in any situation is _____________________.


number of calls taken per day

employee satisfaction

client requests completed per hour

average time to process paperwork



18.  Active listening requires: ________________________________

interruptions to get your point across

summarizing all areas of the performance-interview feedback discussion

summarizing only the areas of agreement

 verbal communications only

19.  Training that results in _________________ is costly because of the cost of training ( which proved to be useless) and the cost of hampered performance.

reinforcement of training

simulation of training

applicability of training

negative transfer of training

20.  In order to make their firm a learning organization, managers should?

increase the degree of departmentalization

reinforce interdependence and reduce boundaries

penalize mistakes

avoid the use of cross-functional teams

21.  Which of the following is one of the Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

If you lose an hour at a bottleneck it is better than making scrap.

Do not allow bottlenecks to govern the flow of the line.

 Utilization and activation of a resource are not the same.

 An hour saved at a bottleneck operation does not increase the process flow

22.  Which of the following is considered a major process flow structure?


Lead time


Lean Manufacturing

23.  Sam Meyers manages a telemarketing call center.  He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues.  Which kind of power is Sam using to get the job done?

Referent power
Coercive power
Reward power
Legitimate power

24. Which of the following is ISO 14000 primarily concerned with?

Quality management
Continuous improvement management
Environmental management
Time management

25. In _______________, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking competitor's product, motorcycling, and other legal activities outside of work.

Lifestyle discrimination

invasion of privacy


constructive discharge


26. Mary arrives at her new job. Before she can begin actuall doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary's new employer use?

On-the-job training

Information presentation


Organizational development

27. The Civil Rights Act of 1991 offered what for victims of international discrimination?

race norming
affirmative action
adverse impact

monetary damages and jury trials

28. When an employee volunteers to run a canned food drive, this is an example of ____?

employee productivity
job satisfaction

organizational citizenship behavior

employee happiness

29.  Adoration of a charismatic leader by followrs can lead to _________________?

limiting suggestions of fixes and improvements
a competitive work environment
greater understanding of the company mission

difficulty in developing a successor

30.  What can affirmative action assist organizations in achieving that diversity intiatives cannot?

Increased productivity

 Correcting specific problems of the past

Maximizing workforce commitment
Maximizing creativity




Solution Description


1.  Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

WBS (Work Breakdown Structure)
MRP (Material Requirements Plan)
MPS (Master Production Schedule)
ERP (Enterprise Resource Planning)

STR 581 WEEK 2 ...