STR 581 capstone exam part 1 - 40547

Solution Posted by
Acetutor
Solution Detail
Price: $30.00
  • From: ,
  • Posted on: Fri 10 Jan, 2014
  • Request id: None
  • Purchased: 2 time(s)
  • Average Rating: No rating
Request Description

1.       The concept that some leadership attributes will work in some situations but not in others can be described by the

 

behavioral theory

 

leadership effectiveness theory

 

tactical theory

 

contingency theory

2.       Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

 

Referent power

 

Reward power

 

Coercive power

 

Legitimate power

3.       Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

 

WBS (Work Breakdown Structure)

 

ERP (Enterprise Resource Planning)

 

MRP (Material Requirements Plan)

 

MPS (Master Production Schedule)

4.       In performing a SWOT analysis, which of the following would be considered as a threat?

 

Competitors

 

Lack of a strategic plan

 

Increased product demand

 

Recognized brand


5. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

·        

The correct project software

·        

Application of the learning curve theory

·        

Tools and materials availability

·        

People management skills

 

6.Which of the following is considered a major process flow structure?

 

Fabrication

 

Lead Time

 

Project

 

Lean Manufacturing

 

7. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

 

and begin establishing a vision

 

and establish a reward system

 

but let others decide how to initiate change

 

but carefully set limits for the program

 

8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

 

Control charting

 

Project management

 

Standard deviation

 

Continuous improvement

 

9. What can affirmative action assist organizations in achieving that diversity initiatives cannot?

 

Correcting specific problems of the past

 

Increased productivity

 

Maximizing creativity

 

Maximizing workforce commitment

10. According to the job characteristics model, autonomy is defined as the degree to which

 

a job generates direct and clear information about performance

 

a job provides the worker freedom, independence, and discretion

 

a job has an impact on the lives or work of other people

 

a job requires completion of a whole and identifiable piece of work

11. Active listening requires:

 

 

interruptions to get your point across

 

summarizing all areas of the performance-interview feedback discussion.

 

 

summarizing only the areas of agreement

 

verbal communications only

12. An example of control criteria that can be used in any situation is ________.

 

number of calls taken per day

 

employee satisfaction

 

client requests completed per hour

 

average time to process paperwork

13. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.

 

assign

 

abandon

 

predict

 

accept

14. Which of the following is ISO 14000 primarily concerned with?

 

Time management

 

Continuous improvement management

 

Environmental management

 

Quality management

15. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

 

Creating a more informal communication environment at the workplace

 

Initiating disciplinary action against the employee who started the rumor

 

Encouraging employees to communicate their concerns and suggestions

 

Refusing to comment on issues that appear to be controversial and unfair

16. ________ refers to an individual’s belief that he or she is capable of performing a task.

 

Self-efficacy

 

Emotional contagion

 

Affect intensity

 

Self-determination

17. When an employee volunteers to run a canned food drive, this is an example of

 

organizational citizenship behavior

 

employee productivity

 

job satisfaction

 

employee happiness

18. As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.

 

socially image conscious

 

fulfilling its social obligation

 

socially aware

 

socially responsive

19. A project can be segmented into which of the following? 

 

Events

 

Success markers

 

Work packages

 

Sub-jobs

20. In order to make their firm a learning organization, managers should

 

increase the degree of departmentalization

 

reinforce interdependence and reduce boundaries

 

penalize mistakes

 

avoid the use of cross-functional teams

21. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.

 

accommodating

 

forcing

 

avoiding

 

compromising

22. Adoration of a charismatic leader by followers can lead to

 

limiting suggestions of fixes and improvements

 

a competitive work environment

 

greater understanding of the company mission

 

difficulty in developing a successor

23. Which of the following statements is true with regard to the effectiveness of tactics?

 

All tactics are equally effective with regard to upward influence.

 

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

 

The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

 

Soft tactics are less effective than hard tactics when used individually

24. ____________ is the biggest hurdle to overcome in a pay-for-performance plan.

 

Merit-pay increases

 

Compensation equation

 

Inflation

 

Salary cap performance level

25. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions.  What type of training method does Mary’s new employer use?

 

 

On-the-job training

 

Information presentation

 

 

Simulation

 

Organizational development

26. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.

 

lifestyle discrimination

 

invasion of privacy

 

defamation

 

constructive discharge

27. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

 

If you lose an hour at a bottleneck it is better than making scrap.

 

Do not allow bottlenecks to govern the flow of the line.

 

Utilization and activation of a resource are not the same.

 

An hour saved at a bottleneck operation does not increase the process flow.

28. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

 

race norming

 

adverse impact

 

affirmative action

 

monetary damages and jury trials

29. Which of the following is an element that addresses elimination of waste under lean production?

 

Minimized run times

 

Production ahead of demand

 

Group plant loading technology

 

Kanban production control system

30. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.

 

reinforcement of training

 

simulation of training

 

applicability of training

 

negative transfer of training

 

Solution Description

Please down

Attachments
STR 581capstone Final Part 1.docx
STR 581capstone...