STR 581 capstone exam part 1 - 40547

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1.       The concept that some leadership attributes will work in some situations but not in others can be described by the


behavioral theory


leadership effectiveness theory


tactical theory


contingency theory

2.       Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?


Referent power


Reward power


Coercive power


Legitimate power

3.       Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?


WBS (Work Breakdown Structure)


ERP (Enterprise Resource Planning)


MRP (Material Requirements Plan)


MPS (Master Production Schedule)

4.       In performing a SWOT analysis, which of the following would be considered as a threat?




Lack of a strategic plan


Increased product demand


Recognized brand

5. During the implementation of a project, which of the following should be the primary focus of a consulting firm?


The correct project software


Application of the learning curve theory


Tools and materials availability


People management skills


6.Which of the following is considered a major process flow structure?




Lead Time




Lean Manufacturing


7. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change


and begin establishing a vision


and establish a reward system


but let others decide how to initiate change


but carefully set limits for the program


8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?


Control charting


Project management


Standard deviation


Continuous improvement


9. What can affirmative action assist organizations in achieving that diversity initiatives cannot?


Correcting specific problems of the past


Increased productivity


Maximizing creativity


Maximizing workforce commitment

10. According to the job characteristics model, autonomy is defined as the degree to which


a job generates direct and clear information about performance


a job provides the worker freedom, independence, and discretion


a job has an impact on the lives or work of other people


a job requires completion of a whole and identifiable piece of work

11. Active listening requires:



interruptions to get your point across


summarizing all areas of the performance-interview feedback discussion.



summarizing only the areas of agreement


verbal communications only

12. An example of control criteria that can be used in any situation is ________.


number of calls taken per day


employee satisfaction


client requests completed per hour


average time to process paperwork

13. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.









14. Which of the following is ISO 14000 primarily concerned with?


Time management


Continuous improvement management


Environmental management


Quality management

15. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?


Creating a more informal communication environment at the workplace


Initiating disciplinary action against the employee who started the rumor


Encouraging employees to communicate their concerns and suggestions


Refusing to comment on issues that appear to be controversial and unfair

16. ________ refers to an individual’s belief that he or she is capable of performing a task.




Emotional contagion


Affect intensity



17. When an employee volunteers to run a canned food drive, this is an example of


organizational citizenship behavior


employee productivity


job satisfaction


employee happiness

18. As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.


socially image conscious


fulfilling its social obligation


socially aware


socially responsive

19. A project can be segmented into which of the following? 




Success markers


Work packages



20. In order to make their firm a learning organization, managers should


increase the degree of departmentalization


reinforce interdependence and reduce boundaries


penalize mistakes


avoid the use of cross-functional teams

21. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.









22. Adoration of a charismatic leader by followers can lead to


limiting suggestions of fixes and improvements


a competitive work environment


greater understanding of the company mission


difficulty in developing a successor

23. Which of the following statements is true with regard to the effectiveness of tactics?


All tactics are equally effective with regard to upward influence.


Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.


The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.


Soft tactics are less effective than hard tactics when used individually

24. ____________ is the biggest hurdle to overcome in a pay-for-performance plan.


Merit-pay increases


Compensation equation




Salary cap performance level

25. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions.  What type of training method does Mary’s new employer use?



On-the-job training


Information presentation





Organizational development

26. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.


lifestyle discrimination


invasion of privacy




constructive discharge

27. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?


If you lose an hour at a bottleneck it is better than making scrap.


Do not allow bottlenecks to govern the flow of the line.


Utilization and activation of a resource are not the same.


An hour saved at a bottleneck operation does not increase the process flow.

28. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?


race norming


adverse impact


affirmative action


monetary damages and jury trials

29. Which of the following is an element that addresses elimination of waste under lean production?


Minimized run times


Production ahead of demand


Group plant loading technology


Kanban production control system

30. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.


reinforcement of training


simulation of training


applicability of training


negative transfer of training


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