POST MGT405/MGT 405 Midterm Exam Fall 2014 (ANSWER 48/48) - 93735

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Question Question 1 Which of the following would be considered employee involvement? A legally mandated union-management health and safety committee. A supervisor casually asking an employee whether the company should adopt a new type of work schedule. All of these statements are considered employee involvement. Question 2 Mental models are __________ that guide perceptions and behavior. Stereotypes Forms of punishment Self-fulfilling prophecies Broad world views Action learning practices Question 3 Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization? Sociology Psychology Economics Industrial engineering Political science Question 4 Goal setting influences employee behavior and performance mainly by improving: A. situational contingencies and learned abilities. B. aptitudes and learned abilities. C. motivation and role perceptions. D. role perceptions and learned abilities. E. motivation and aptitudes. Question 5 Which 'Big Five' personality dimension is most valuable for predicting job performance? Extroversion Openness to experience Conscientiousness High neuroticism External locus of control Question 6 Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization. True False Question 7 Employee involvement tends to have which of the following benefits in decision making? Leads to a more accurate definition of the problem Improves the number and quality of alternative solutions Increases the likelihood of selecting the best alternative Strengthens employee commitment to the solution All of these statements are correct Question 8 Competencies relate most closely to which element in the MARS model of behavior and performance? Motivation Situational factors Role perceptions Ability Research evidence Question 9 Incongruence between a company's dominant values and an employee's values is known to: Increase employee stress Increase employee chance of quitting Increase chance that the employees decisions will differ from the organization's preferences All of the above Have no effect on employee behavior or decision making Question 10 Social Cognitve Theory states that: A. a behavioral B. a learning theory C. an existential D. an agentic Question 11 In the section on cross-cultural values, the textbook warns that: A. the cross-cultural data presented are based on a very small sample (less than 10 people in each country studied). B. the definitions of most values have changed over the past decade, so most cross-cultural information has little meaning anymore. C. several cultures don't have any values, but this isn't mentioned in the literature. D. diverse societies such as the United States have a wide range of values even though the information presented assumes that everyone in the country has similar values. E. all of the above Question 12 The highest level need in Maslow's Hierarchy of Needs is: A. esteem B. safety C. power D. belongingness E. self-actualization Question 13 _______ is a conscious process of making choices among one or more alternatives with the intention of moving toward some desired state of affairs. A. Decision making B. Bounded rationality C. Divergent thinking D. Prospect theory E. Scenario planning Question 14 Employees are empowered when they: A. practice job specialization B. experience self-reinforcement C. engage in positive self-talk D. experience freedom and discretion E. experience self-reinforcement and engage in positive self-talk Question 15 Social identity theory says that: A. we define ourselves in terms of our membership in certain groups and our differences with people who belong to other groups. B. we tend to believe our own actions are caused by motivation or ability rather than the situation. C. our expectations about another person cause that person to act in a way that is consistent with those expectations. D. we quickly form an opinion of people based on the first information we receive about them. E. our emotions screen out large blocks of information that threaten our beliefs and values Question 16 The process of assigning traits to people based on their membership in a social category refers to: A. recent effect B. halo effect C. project bias D. empathy E. stereotyping Question 17 Stable, long-lasting beliefs about what is important in a variety of situations are: A. called intellucutal capital B. the foundations of the open system anchor C. the main reason why most virtual teams fail D. called organizational system parameters E. called values of the organization Question 18 Which of these represent the final step in the rational choice decision making process? A. developing a list of solutions B. implementing the selected alternative C. choosing the best alternative D. recognizing the opportunities Question 19 Ethics is most closely related to: A. workplace values B. the scientific method C. workforce diversity D. the open system anchor E. the contingency approach to organizational behavior values. Question 20 Needs Hierarchy Theory includes all of the following concepts EXCEPT: A. self –actualization B. frustration-regression C. esteem D. belongingness E. physiological needs Question 21 Anger, fear, joy and sadness represent: A. beliefs that influence our attitudes towards something or someone. B. the first four stages of emotional labor. C. types of emotions. D. four dimensions of job satisfaction. E. both 'A' and 'C' Question 22 According to the EVLN model, people who are dissatisfied with their jobs might: A. quit B. complain about the dissatisfying aspects of their jobs C. increase their absenteeism from work D. keep quiet and hope the sources of job satisfaction are eventually corrected E. do all of the above Question 23 Emotional intelligence is best described as: A. a personality trait. B. a set of abilities. C. a form of organizational commitment. D. an action-tendency indicating that the person is highly motivated. E. a form of empathy Question 24 The Four-drive Theory is based on the idea that: A. needs can be learned. B. needs form a permanent hierarchy. C. employee motivation is based on expectations. D. the sources of employee needs are hard-wired through evolution. E. people do not really have any needs. Question 25 Empowerment does which of the following? A. Empowerment increases autonomy. B. Empowerment decreases skill variety. C. Empowerment increases job rotation. D. Empowerment increases job specialization. E. Empowerment increases autonomy and job specialization Question 26 Which of the following refers to the process of receiving information about and making sense of the world around us? A. personality B. Stereotyping C. Reinforcement theory D. Perception E. Social identify Question 27 Which of the following identifies the four factors that directly influence individual behavior and performance? A. Utilitarianism B. MARS model C. Schwartz's model D. Holland's model E. Myers-Briggs Type Indicator Question 28 People are consciously aware of most emotions they experience. True False Question 29 Stress is best described as: A. the physiological disorders we experience from adverse environmental conditions. B. an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing. C. a series of events that cause emotional exhaustion and cynicism towards customers. D. environmental conditions that place a physical or emotional demand on the person. E. a behavior pattern of people with low risk of heart disease. Question 30 Emotions are brief events or "episodes". True False Question 31 The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called: A. emotional intelligence. B. emotional labor. C. cognitive dissonance. D. positive affectivity. E. job satisfaction. Question 32 The rational decision making model begins with: A. evaluating alternatives B. recognizing and defining the problem C. serarching for alternatives D. implementing the solution E. searching for information about outcomes to each alternatives Question 33 Which of these statements about the field of Organizational Behavior (OB) is FALSE? A . Organizational behaviour scholars study individual, team and structural characteristics that influence behaviour within organizations. B. Leadership, communication and other organizational behaviour topics were not discussed by scholars until the 1940s. C. Organizational behaviour emerged as a distinct field around the 1940s. D. The field of OB has adopted concepts and theories from other fields of inquiry. E. OB scholars study what people think, feel and do in and around organizations. Question 34 Motivation refers to the forces within a person the affect: Direction Intensity Persistence Voluntary All of the above Question 35 Performance-based rewards have been criticized on the grounds that: A. they undermine the employee's motivation from the work itself. B. they potentially distance employees and management from each other. C. they tend to discourage creativity. D. they are used as quick fixes for problems. E. All of the answers are correct. Question 36 Aptitudes, skills, and competencies all fall under which of the following concepts? A. Motivation B. Personality C. Values D. Ethics E. Ability Question 37 Conflict between required and true emotions is called emotional intelligence display rules. cognitive dissonance. negative affectivity. moral intensity emotional dissonance Question 38 Competencies include: A. a person’s aptitude B. a person’s learn abilities C. a person’s skills D. all of the above E. none of the above Question 39 Motivation affects a person's ______ of voluntary behavior A. Direction, intensity and persistence B. Antecedents, consequences and reinforcers C. Size, shape and weight D. Aptitudes, abilities and competencies Question 40 Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna is mainly engaging in: A. exit B. voice C. loyalty D. neglect Question 41 Which of the following refers to goal-directed activities under the individual's control that support organizational objectives? A. Competencies B. Task performance C. Aptitudes D. Direction E. Motivation Question 42 Moods are less intense emotional states that are not directed toward anything in particular. True False Question 43 Which of these factors directly influences an employee's voluntary behavior and performance? A. Motivation B. Role perceptions C. Uncertainty avoidance D. All of the answers are correct. E. Motivation and role perceptions Question 44 The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called: cognitive distance emotional intelligence cognitive justification cognitive dissonance neglect Question 45 Which of these is considered a work/life balance initiative to minimize stress? Flexible worktime Job sharing Teleworking Childcare facilities All of these statements describe a family-friendly or work/life initiative to minimize stress Question 46 Emotions are communications to ourselves, which serve to put us in a state of readiness True False Question 47 To increase an employee's feelings of experienced responsibility, we would: A. increase the amount of job feedback in the person's job. B. reduce the amount of task identity and task significance in the person's job. C. increase the amount of autonomy in the person's job. D. reduce the amount of skill variety in the person's job. E. increase the amount of task identity and task significance in the person's job. Question 48 Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity. This ability probably means that your boss has: A high level of emotional intelligence A high level of cognitive dissonance A high degree of continuance commitment All of the above Both “A” and “C”
Solution Description

Question

Question 1

Which of the following would be considered employee involvement?

A legally mandated union-management health and safety committee.

A supervisor casually asking an employee whether the company should adopt a new type of work schedule.

All of these statements are considered employee involvement.

Question 2

Mental models are __________ that guide perceptions and behavior.

Stereotypes

Forms of punishment

Self-fulfilling prophecies

Broad world views

Action learning practices

Question 3

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Sociology

Psychology

Economics

Industrial engineering

Political science

Question 4

Goal setting influences employee behavior and performance mainly by improving:

A. situational contingencies and learned abilities.
B. aptitudes and learned abilities.
C. motivation and role perceptions.
D. role perceptions and learned abilities.
E. motivation and aptitudes.

Question 5

Which 'Big Five' personality dimension is most valuable for predicting job performance?

Extroversion
Openness to experience
Conscientiousness
High neuroticism
External locus of control

Question 6

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

True

False

Question 7

Employee involvement tends to have which of the following benefits in decision making?

Leads to a more accurate definition of the problem

Improves the number and quality of alternative solutions

Increases the likelihood of selecting the best alternative

Strengthens employee commitment to the solution

All of these statements are correct

Question 8

Competencies relate most closely to which element in the MARS model of behavior and performance?

Motivation

Situational factors

Role perceptions

Ability

Research evidence

Question 9

Incongruence between a company's dominant values and an employee's values is known to:

Increase employee stress
Increase employee chance of quitting
Increase chance that the employees decisions will differ from the organization's preferences

All of the above

Have no effect on employee behavior or decision making

Question 10

Social Cognitve Theory states that:

A. a behavioral

B. a learning theory

C. an existential

D. an agentic

Question 11

In the section on cross-cultural values

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