OPS WEEK 1 QUIZ 15 OUT OF 15 - 35216

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Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?

 Poor customer service

 A self-service approach to customer service

 Customer-facing employees who only talk to rich customers

 The personal attention they provide their customers

Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?


Rivets are small and you don’t want to lose them

 Rivets should actually be placed farthest away from the fuselage.

 Rivets are used one time only in the construction process

 Rivets are used consistently throughout the construction process

Why would a company want to supply a product to preferred customers during product ramp-up?

 Identify any remaining flaws

 Get choice shelf positioning

 Help d