Assignment Type: Individual Project Deliverable Length: 2-3 pages
You are a consultant hired by the Hotel Escargo management team with the charge to improve the hotel procedures and increase quality and customer satisfaction. Using the Hotel Escargo information provided here, write an evaluation report to the hotel management team on your observations and initial recommendations for improvement, answering the following questions:
1. What seems to be the overriding quality issue at Hotel Escargo?
2. What might be some of your initial recommendations prior to using any quality tools?
3. How can quality management make the hotel a more successful business?
Substantiate the responses with data from the scenario and external research.