MGT420 Week 5 Answer - 20704

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MGT/420 Week 5

1) __________ refers to the efficiency with which a product achieves its intended purpose.



A. Performance

 

B. Features

 

C. Serviceability

 

D. Reliability

 

E. Conformance

   

2) If you select a physician solely on the reputation of the physician, you are basing your decision of which of the following dimensions of service quality?



A. Responsiveness

 

B. Empathy

 

C. Perceived quality

 

D. Service reliability

 

E. Assurance

   

3) __________ refers to the propensity for a product to perform consistently over its useful life.



A. Conformance

 

B. Durability

 

C. Serviceability

 

D. Perceived quality

 

E. Reliability

   

4) __________ goals are those goals that pertain to achieving a higher end that benefits not just the individual, but the group.



A. Substantive

 

B. Deterministic

 

C. Hierarchical

 

D. Empowerment-related

 

E. Superordinate

   
Solution Description

1) __________ refers to the efficiency with which a product achieves its intended purpose.



A. Performance

 
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