MGT 500/MGT500 FINAL EXAM PART II - 91810

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Question 1 Which of the following refers to the tendency to see one's own personal traits in other people? Answer Perceptual defense Projection Stereotyping The halo effect Figure-ground Question 2 Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual? Answer Stereotyping Projection Figure-ground The halo effect Perceptual defense Question 3 ____ is considered by many employees to be the most effective work-life practice. Answer Daily flextime Offsite childcare Work from home network Telecommunication Reduced work schedule Question 4 Which of the following describes the last step in the perception process? Answer Observing information Screening the information Selecting what to process Organizing the selected data into patterns Transmitting the observed information Question 5 The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their Answer readiness level. satisfaction level. level of commitment. level of security. Question 6 In general, research has found a(n) ____ relationship between personal traits and leader success. Answer strong weak positive negative inverse Question 7 Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance? Answer Transactional Charismatic Traditional Supportive Team Question 8 Two leadership styles used by Fiedler in his contingency theory were Answer employee-centered and job-centered. consideration and initiating structure. concern for people and concern for production. relationship-oriented and task-oriented. employee-oriented and relations-oriented. Question 9 Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending? Answer Task complexity Task identity Task significance Task structure None of these Question 10 According to Maslow, the highest order needs are Answer self-actualization needs. physiological needs. esteem needs. belongingness needs. safety needs Question 11 Alderfer referred to the needs for physical well being as ____ needs. Answer physiological existence belongingness relatedness growth Question 12 ____ describe the most basic human physical needs, including food, water and oxygen. Answer Self-actualization needs Physiological needs Esteem needs Belongingness needs Safety needs Question 13 ____ focus on employee learning of desired work behaviors. Answer Contingency theories Situational theories Content theories Process theories Reinforcement theories Question 14 What are the key elements of communication? Answer Encoding, message, and feedback Encoding, noise, and symbols Message, circuit, and decoding Feedback, message, and perception Feedback, circuit, and perception Question 15 Communication is defined by the text as the process by which information is Answer shared. exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. received. transmitted to others. stored. Question 16 Which of these is the richest medium for communication? Answer Telephone conversations Face to face contact Electronic media Written media Voice mail Question 17 The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is Answer personal information. vicious gossip. business-related. destructive because it is not accurate. Question 18 ____ is the extent to which team members are attracted to the team and motivated to remain in it. Answer Norming Commitment Caring Cohesiveness Question 19 ____ is a role in which the individual provides support for team members' emotional needs. Answer A task specialist role A dual role A nonparticipator role A socioemotional role Question 20 ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. Answer BATNA A bargaining zone Mediation Integrative negotiation Distributive negotiation Question 21 There are two types of roles that emerge in teams. They are the ____ role and the ____ role. Answer task specialist, socioeconomic generalists, socioeconomic task specialist, socioemotional generalists, socioemotional socioemotional, socioeconomic Question 22 Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management? Answer A liquidity ratio An activity ratio Return on total assets A current ratio Profit margin on sales Question 23 ____ indicators focus on production and operating statistics. Answer Financial performance Business process Critical success Potential for learning and growth Performance measurement Question 24 Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets? Answer Open-book management Economic value-added system Activity-based costing Inappropriate control system Question 25 The ____ offers some indication of the degree to which various countries are open regarding economic matters. Answer Opacity Index Economic Index Clarity Index National Index Foreign Economy Index
Solution Description

Question 1

 Which of the following refers to the tendency to see one's own personal traits in other people?

Answer

Perceptual defense

Projection

Stereotyping

The halo effect

Figure-ground

Question 2

 Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

Answer

Stereotyping

Projection

Figure-ground

The halo effect

Perceptual defense

Question 3

 ____ is considered by many employees to be the most effective work-life practice.

Answer

Daily flextime

Offsite childcare

Work from home network

Telecommunication

Reduced work schedule

Question 4

 Which of the following describes the last step in the perception process?

Answer

Observing information

Screening the information

Selecting what to process

Organizing the selected data into patterns

Transmitting the observed information

Question 5

 The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their

Answer

readiness level.

satisfaction level.

level

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