MGT 500 FINAL EXAM PART 1 & 2 - 91807

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Question 1 Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process? Answer Diagnosis and analysis of causes Development of alternatives Recognition of decision requirement Evaluation and feedback Selection of desired alternatives Question 2 People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals. Answer classical analytic logical behavioral conceptual Question 3 ____ has the highest possibility of failure. Answer The condition of certainty The condition of ambiguity The condition of uncertainty The condition of risk Question 4 Programmed decisions are made in response to ____ organizational problems. Answer unusual recurring significant minor unique Question 5 ____ refers to the process of identifying problems and then resolving them. Answer Organizing Controlling Decision-making Planning Leading Question 6 ____ departments include all of those that provide specialized skills in support of ____ departments. Answer Line; staff Staff; line Primary; functional Functional; primary Line; functional Question 7 ____ are brought together as a formal department in the organization. Answer Cross-functional teams Permanent teams Formal teams Ad-hoc teams Task teams Question 8 ____ refers to a clearly defined line of authority in the organization that includes all employees. Answer Scalar principle Unity of command Work specialization Division of labor Span of management Question 9 ____ means that each employee is held accountable to only one supervisor. Answer Scalar principle Unity of command Work specialization Division of labor Span of management Question 10 Which of the following is the basis for grouping positions into departments and departments into the total organization? Answer Departmentalization Centralization Decentralization Formalization Specialization Question 11 Today's most successful companies are including ____ directly in the product and service development process. Answer employees internal buyers competitors customers Question 12 Which of the following refers to the generation of novel solutions to perceived problems? Answer Problem solving Organizational development Creativity Brainstorming Perceived solution Question 13 Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are Answer freezing, changing, and intervention. unfreezing, change agent, and freezing. unfreezing, changing, and refreezing. intervention, refreezing, and change agent. Question 14 ____ change is a change in the organization's product or service outputs. Answer Technology Product Entrepreneurship Creative Incremental Question 15 Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____. Answer cultural changes force field analysis organizational productivity organizational decline/revitalization Question 16 One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics. Answer Homogeneity The halo effect Stereotyping Diversion Leniency Question 17 ____ has led to the elimination of many positions in organizations. Answer Globalization Insourcing Differentiation Restructuring Question 18 The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as Answer orientation training classroom training a paper-and-pencil test performance appraisal Question 19 Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics? Answer Employment test An assessment center An application form An affirmative action form A Privacy form Question 20 The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation." Answer Civil Rights Act American with Disabilities Act Vocational Rehabilitation Act Family and Medical Leave Act Equal Pay Act Question 21 Which workforce generation category is characterized as ambitious but lacking loyalty to the organization? Answer Generation X Generation Y Baby boomers Teeny bopper Generation A Question 22 Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex? Answer Age Discrimination in Employment Act Title VII of the Civil Rights Act of 1964 Equal Pay Act of 1963 Americans with Disabilities Act Title VIII of the Civil Rights Act Amendment of 1972 Question 23 Which of the following is an invisible barrier that separates women and minorities from top management positions? Answer The barrier to entry Affirmative action Equal opportunity The glass ceiling The glass wall Question 24 Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace? Answer Globalization training Human resource training Cultural training Diversity training Empathy training Question 25 Which is the highest level of sexual harassment? Answer Generalized Inappropriate/offensive Sexual crimes Solicitation with promise of reward Coercion with threat of punishment ? MGT 500 FINAL EXAM PART 2 Question 1 Which of the following refers to the tendency to see one's own personal traits in other people? Answer Perceptual defense Projection Stereotyping The halo effect Figure-ground Question 2 Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual? Answer Stereotyping Projection Figure-ground The halo effect Perceptual defense Question 3 ____ is considered by many employees to be the most effective work-life practice. Answer Daily flextime Offsite childcare Work from home network Telecommunication Reduced work schedule Question 4 Which of the following describes the last step in the perception process? Answer Observing information Screening the information Selecting what to process Organizing the selected data into patterns Transmitting the observed information Question 5 The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their Answer readiness level. satisfaction level. level of commitment. level of security. Question 6 In general, research has found a(n) ____ relationship between personal traits and leader success. Answer strong weak positive negative inverse Question 7 Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance? Answer Transactional Charismatic Traditional Supportive Team Question 8 Two leadership styles used by Fiedler in his contingency theory were Answer employee-centered and job-centered. consideration and initiating structure. concern for people and concern for production. relationship-oriented and task-oriented. employee-oriented and relations-oriented. Question 9 Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending? Answer Task complexity Task identity Task significance Task structure None of these Question 10 According to Maslow, the highest order needs are Answer self-actualization needs. physiological needs. esteem needs. belongingness needs. safety needs Question 11 Alderfer referred to the needs for physical well being as ____ needs. Answer physiological existence belongingness relatedness growth Question 12 ____ describe the most basic human physical needs, including food, water and oxygen. Answer Self-actualization needs Physiological needs Esteem needs Belongingness needs Safety needs Question 13 ____ focus on employee learning of desired work behaviors. Answer Contingency theories Situational theories Content theories Process theories Reinforcement theories Question 14 What are the key elements of communication? Answer Encoding, message, and feedback Encoding, noise, and symbols Message, circuit, and decoding Feedback, message, and perception Feedback, circuit, and perception Question 15 Communication is defined by the text as the process by which information is Answer shared. exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. received. transmitted to others. stored. Question 16 Which of these is the richest medium for communication? Answer Telephone conversations Face to face contact Electronic media Written media Voice mail Question 17 The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is Answer personal information. vicious gossip. business-related. destructive because it is not accurate. Question 18 ____ is the extent to which team members are attracted to the team and motivated to remain in it. Answer Norming Commitment Caring Cohesiveness Question 19 ____ is a role in which the individual provides support for team members' emotional needs. Answer A task specialist role A dual role A nonparticipator role A socioemotional role Question 20 ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. Answer BATNA A bargaining zone Mediation Integrative negotiation Distributive negotiation Question 21 There are two types of roles that emerge in teams. They are the ____ role and the ____ role. Answer task specialist, socioeconomic generalists, socioeconomic task specialist, socioemotional generalists, socioemotional socioemotional, socioeconomic Question 22 Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management? Answer A liquidity ratio An activity ratio Return on total assets A current ratio Profit margin on sales Question 23 ____ indicators focus on production and operating statistics. Answer Financial performance Business process Critical success Potential for learning and growth Performance measurement Question 24 Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets? Answer Open-book management Economic value-added system Activity-based costing Inappropriate control system Question 25 The ____ offers some indication of the degree to which various countries are open regarding economic matters. Answer Opacity Index Economic Index Clarity Index National Index Foreign Economy Index
Solution Description

Question 1

 Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?

Answer

Diagnosis and analysis of causes

Development of alternatives

Recognition of decision requirement

Evaluation and feedback

Selection of desired alternatives

Question 2

People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

Answer

classical

analytic

logical

behavioral

conceptual

Question 3

 ____ has the highest possibility of failure.

Answer

The condition of certainty

The condition of ambiguity

The condition of uncertainty

The condition of risk

Question 4

 Programmed decisions are made in response to ____ organizational problems.

Answer

unusual

recurring

significant

minor

unique

Question 5

 ____ refers to the process of identifying problems and then resolving them.

Answer

Organizing

Controlling

Decision-making

Planning

Leading

Question 6

____ departments include all of those that provide specialized skills in support of ____ departments.

Answer

Line; staff

Staff; line

Primary; functional

Functional; primary

Line; functional

Question 7

 ____ are brought together as a formal department in the organization.

Answer

Cross-functional teams

Permanent teams

Formal teams

Ad-hoc teams

Task teams

Question 8

 ____ refers to a clearly defined line of authority in the organization that includes all employees.

Answer

Scalar principle

Unity of command

Work specialization

Division of labor

Span of management

Question 9

 ____ means that each employee is held accountable to only one supervisor.

Answer

Scalar principle

Unity of command

Work specialization

Division of labor

Span of management

Question 10

 Which of the following is the basis for grouping positions into departments and departments into the total organization?

Answer

Departmentalization

Centralization

Decentralization

Formalization

Specialization

Question 11

 Today's most successful companies are including ____ directly in the product and service development process.

Answer

employee

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