ISCOM 305 Week 3 - DQ's - 7730

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What is quality management?

Why is it important for every manager to understand?

How might a quality-management program affect productivity?

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According to Russell and Taylor (2009), The Oxford American Dictionarydefines quality as “a degree or level of excellence”; therefore, quality management is much the same as it sounds, the management of quality.

Quality management is imp