Dr. White ordered an unusual dose of a medication for
a patient. May Patterson, RN, sees the order and believes it to be the wrong
dose. She is afraid to call Dr. White because he can be abrasive at times.
Nurse Patterson asks the charge nurse who is not as familiar with the patient to
call the doctor. The charge nurse calls Dr. White. He insists that he knows what
is best for the patient and insists that the medication will be given as
written. The charge nurse calls you, the administrator on call for the weekend,
to resolve the issue.
1. What principles of effective teamwork have
2. How will you work to resolve the issue?
and describe five potential strategies for conflict resolution within this
a. What types of information will you need to collect to
have an intelligent conversation with this physician?
should be involved in this situation, and the discussion with Dr. White, and
4. Which conflict resolution strategy is likely to be most successful?
HCA 340 M