Resource: Ch. 15 of Quality Management for Organizational Excellence.
Read Discussion Assignment 15-1: Reacting to a Process Gone Wrong located in Ch. 15 of Quality Management for Organizational Excellence.
Write a 700- to 1,050-word paper answering the discussion questions at the end of Discussion Assignment 15-1. Also, address the following and support your thoughts with specific examples:
·Why is it important for managers to employ process thinking?
Identify at least two quality management tools that could be used to present data and persuade the president? Why would you use these tools to support your arguments?
Format your paper consistent with APA guidelines.