51. Emotions are __________.
a. destructive during conflicts
b. states of feelings
c. simple to regulate
52. Self-protective emotions are associated with __________.
a. the right hemisphere of the brain
b. the left hemisphere of the brain
c. Physical triggers
d. Destructive individuals
53. Prosocial emotions are associated with __________.
a. the “soft” part of the brain
b. the right hemisphere of the brain
c. the left hemisphere of the brain
54. Which of the following is NOT a misconception about emotions?
a. should not be expressed at work
b. hinder good decision making
c. should be saved for “later”
d. emotions can be managed
55. Lori traditionally hosts Thanksgiving at her house for 10-15 of her relatives. Rarely do any of
the guests help out with dinner, clean up dishes, or even say “Thank you.” This has been
going on for so long that she resents hosting the dinner at all. This year she assigned each
person to bring a food or do a particular task. A few guests opted out, but the remainder
came to dinner and everyone (including Lori) had a good time. According to your text, Lori’s
anger served one of many important functions, such as __________.
a. seeking revenge
b. righting a wrong
c. setting boundaries
d. giving her a wake-up call
56. Which emotion has been termed the “moral” emotion?
57. __________ are more likely than __________ to cover up anger.
58. __________ are more likely than __________ to cover up sadness.
59. Too little sadness can result in __________.
a. burdens on others
b. distorted emotional expression
d. little to no conflict
60. At the __________ level, most people cannot accurately descibe the system dynamics
61. All of the following are key concepts to Systems Theory except _________.
62. Caitlin ran to her mother to tell on her brother, Sam. Caitlin said that Sam hurt her hand
when they passed each other on the stairwell. Understanding conflict, Caitlin’s mom decided
to sit down with both of the children and ask them what happened, starting from when
they saw each other on the stairs. She found out that Caitlin, in fact, hurt her hand when
she hit Sam. Sam did nothing in return! Which principle of the system theory is Caitlin’s
a. Conflict in systems occurs in chain reactions.
b. Each member gets labeled, or programmed, into a specific role in the system.
c. System members must cooperate in order to keep conflicts going.
d. Systems develop rules for conflict that are followed even if they work poorly.
63. People form coalitions in order to:
a. Share topic information
b. Get support and understanding
c. Have a sense of belonging
d. All of the above.
64. According to the Difficult Conversations Guide, which of the following is most important?
a. identifying who is being difficult
b. learning to deal with difficult people
c. utilizing neutral third parties
d. asking yourself “what happened?”
65. According to the Conflict Assessment Guide the question, “What attitudes toward conflict do
participants seem to hold,” helps clarify which of the following components?
a. orientation to the conflict
b. nature of the conflict
66. All of the following are effective ways of assessing a conflict except __________.
a Nature of the conflict
b. Determining which party is at fault
c. Orientation of the conflict
d. Conflicts and emotions
67. A repetitive loop of observable communication with a redundant outcome is called a
a. toxic triangle
68. Which of the following terms best describes a marriage where both partners accept a
conventional, calm, ordered marriage that maintains little conflict?
a. conflict-habituated relationship
b. devitalized marriage
c. passive-congenial relationship
d. vital relationship
69. When analyzing coalitions in a conflict, the member who is “out” is called the __________.
70. Which of the following statements is an example of a “systems rule in conflict?
a. When Dad is angry at the youngest child, the older child intervenes.
b. Mom always talks to the kids on behalf of Dad.
c. No one talks about the conflict until months after it occurs.
d. All of the above are possible “rules” in a system that is experiencing conflict.
71. In a conflict spectrum, negotiation is between which of the following two poles?
a. conflict and resolution
b. accommodation and collaboration
c. avoidance and domination
d. bargaining and goal-attainment
72. Which of the following are potentially constructive ways to balance power in a negotiation?
a. Hire a mediator to help you.
b. Begin to avoid people who we perceive to have higher power.
c. Use your skills in manipulation.
d. Feign ignorance.
73. Which of the following is NOT an assumption of collaborative negotiation?
a. Common interests are valued and sought.
b. Interdependence is recognized and enhanced.
c. Limited resources do not exist.
d. The goal is a mutually agreeable solution that is fair to all.
74. Which of the following is a disadvantage of collaborative bargaining?
a. The bias toward cooperation may result in internal pressure to compromise when you
don’t really want to.
b. It avoids confrontation.
c. There is an increased vulnerability to deception and manipulation by a competitive
d. All are potential disadvantages of collaborative bargaining.
75. Which of the following statements is FALSE about assessing interests in negotiations?
a. Relational and identity issues are rarely seen, and if present, are readily visible.
b. Parties in conflict often assume they know the interests of the other.
c. Taking a firm position suggests several interests typically underlie it.
d. Parties always have multiple interests.