Com 373 Week 4 Individual Letter to Customer and Supervisor - 1551

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  • Posted on: Tue 13 Mar, 2012
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Request Description

You have taken over a sales account where the previous sales associate did not effectively handle the customer’s needs. You have just received a letter from the dissatisfied customer—see Appendix C. After reading the letter:

 

Draft a letter to your supervisor and address the following:

 

·         Discuss the importance of the customer’s existing or potential sales revenue.

·         Identify the needs of your customer.

·         Explain how you will approach your customer to respond to his or her concerns.

·         Share the closing methods you will use with your customer to obtain more business in the future.

 

Draft a second letter to your customer and make sure you do the following:

 

·         Develop trust and rapport.

·         Address the customer’s issues.

·         Propose alternative solutions.

Solution Description

You have taken over a sales account where the previous sales associate did not effectively handle the customer’s needs. You have just received a letter from the dissatisfied customer—see Appendix C. After reading the letter:

 

Attachments
Com+373+Week+4+Letter+to+supervisor.docx
Com+373+Week+4+...
Com+373+Week+4+Letter+to+consumer.docx
Com+373+Week+4+...