Com 373 Week 3 Dq 4 - 1565

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  • Posted on: Tue 13 Mar, 2012
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How does active listening help salespeople identify a customer’s needs? Recall a recent experience you have had with a salesperson. Did the person use active listening techniques? Were they effective? Explain why or why not. If the salesperson did not use active listening techniques, how could he or she have used them to improve the buying experience for you?

Solution Description

Active listening is an approach that is not only effective in the arena of sales, but in personal and busi