Carmax: Short Essay Questions - 20787

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Request Description

. How can a company like CarMax, which faces significant challenges during a recession, use the FAME method to communicate with its employees?

2. Create a communication policy for CarMax that incorporates all four elements of the FAME method.

3. What are non-verbal methods by which CarMax sales representative can communicate its commitment to customer service and integrity?

6. Give a real example of ineffective communication that you have experienced first-hand in an organization. Explain the situation and the impact of the ineffective communication. Provide an alternate communication plan that may have provided a more positive impact?

5. CEO CarMax Tom Folliart believes in a process of open, realistically optimistic communication. How would such a process work when the news is mostly bad?

4. How would you design a training program to teach communication methods for the sales associates?

Solution Description

1. How can a company like CarMax, which faces significant challenges during a recession, use the FAME method to communicate with its employees? CarMax can use the FAME method to keep its employees informed and focused on the task at hand in the midst of change, thus preventing them from worrying about any uncertainties that the period of change might present.

2. Create a communication policy for CarMax that incorporates all four element