BUSN 258 Week 2 Assignment Customer Expectations and Customer Service - 30369

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Chapter 2: question 8, page 35 (Reviewing the Facts section).

Chapter 3: question 3, page 51(Reviewing the Facts section).

 

Reviewing the Facts

8. What are some factors that project a company’s culture? List several examples.

 

Reviewing the Facts

3. What are the three major elements that complicate listening? Give customer service related examples of each.

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