BUS661 BRITISH AIRWAYS SWIPE CARD DEBACLE (***** APA + Conclusion + References *****) - 22559

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THE BRITISH AIRWAYS SWIPE CARD DEBACLE 

Read the case study: The British Airways Swipe Card Debacle from the end of chapter 8 in your text.  Review the swipe card story, drawing on each of the following change perspectives discussed in chapters 7 and 8: organizational development, sense-making, change management, contingency, and processual.  Answer the following questions in a three page APA style paper; include outside sources to support your answers.

  • From each change perspective, what are the key issues to understanding the wildcat strike?
  • Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future.  What lessons emerge from each perspective and what recommendations would you draw from each in constructing your advice to BA management?  If appropriate, role-play the presentation of this advice to senior management of BA.
  • Is there one change perspective, or a combination of change perspectives, that provides the best way of understanding the swipe card issue? Why?
  • What broad conclusions emerge from this analysis?

 

 

BUS/661 British Airways Swipe Card Debacle


BUS 661 British Airways Swipe Card Debacle


BUS661 British Airways Swipe Card Debacle


 

BUS 661 The British Airways Swipe Card Debacle

 


BUS 661 BRITISH AIRWAYS SWIPE CARD DEBACLE (***** APA Format + Conclusion + References *****)

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