Which of the following emphasizes defects per million opportunities as a key measure of quality?
A tool to help determine how a process works and what it is supposed to do is a
All of the following relate to Six Sigma except
The recognized benchmark for Six Sigma implementation is
In reference to quality cost classifications, training and equipment design would fall in the ____ category.
Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach?
ISO 9000:2000 principles consist of all of the following except
All of the following are components of the GAP model except
Root cause analysis uses all of the following tools and methods except
Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement?
Which does not fit with Six Sigma implementation?
Which is not related to a discrete metric?
A supplier is producing a machined part for the transmission of your vehicle. The upper specification limit is 0.125 cm and the lower specification limit is 0.085. The process standard deviation for the process that makes this part is 0.008 and the process average is 0.105. What conclusion can be drawn from these process capability data?
Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to
Which of the following suggests a process that is not in control?
Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is
The center line (p-bar) for a p-chart is 0.50 with an UCL = 0.70 and a LCL = 0.35. The results of the next eight sample means are 0.45, 0.60, 0.39, 0.44, 0.48, 0.53, 0.54, and 0.61. What would you do?
Common cause variation is
Ritz-Carlton Hotel Company uses which one of the following methods to control quality?
Indications in a control chart of an out-of-control situation include all of the following except
A bottling process sometimes results in overfills or underfills. Overfills are especially damaging to the equipment. Which process capability index would this company most want to monitor?
Quality at the source means that quality is controlled by
To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) ____ is used.
Which of the following is not a component of a control system?