Which of the following is not a current challenge to OM?
Computer software would be an example of
Support processes would typically include all of the following except
The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on
Service management skills would include all of the following except
A value creation process could be any of the following except
Which one of the following has the lowest goods content?
A support process could be any of the following except
Service organizations generally
The quality revolution is most related to
Which is generally related to service operations?
Which of the following is not a key activity of an operations manager?
A golf simulator in a retail sports store is an example of
In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
A customer benefit package (CBP) includes
Operational structure of the value chain deals with
The first, second, and third waves of outsourcing experienced by the U.S. are
In the value chain model for a hospital, patients, drugs and staff would be considered
____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.
____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
Which of the following is not a component of a value chain?
From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered
For a restaurant, order-taking, bill payment and home delivery would be considered
The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________.
A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.
A competitively dominant customer experience is often called a
From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered
Which of the following is not normally considered a variable cost?