BUS430 BUS 430 Week 1 DQs Discussions (Graded A+) - 62310

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DQ 1

From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.

DQ 2

"Value Chains" Please respond to the following:

·         Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.


·         Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.

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Week 1 DQ 1.docx
Week 1 DQ 1.doc...
week 1 DQ 2.docx
week 1 DQ 2.doc...