BUS 520 FINAL EXAM PART 1 - 78272

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Question 1 Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking. Answer cross-functional teams self-directed teams cross-departmental teams virtual teams statutory teams Question 2 When teams accomplish more than the total of their individual members’ capabilities, __________ occurs. Answer exchange association synergy harmony union Question 3 Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________. Answer informal groups virtual groups temporary groups interim groups ad hoc groups Question 4 Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time. Answer plan things reengineer things recommend things make or do things review things Question 5 The __________ is another name for the functional silos problem. Answer individual unit problem. serviceable group problem functional chimney problem hyper-focused team problem exclusive over-assemblage problem Question 6 __________ refers to a person’s relative rank, prestige, and standing in a group. Answer Condition Standing Fullness Status Prominence Question 7 Tasks that are routine and easily subdivided lend themselves to: Answer hierarchical communication networks. parallel communication networks. decentralized communication networks. restricted communication networks. centralized communication networks Question 8 _________-role conflict occurs when a person’s values and needs come into conflict with role expectations. Answer Intrasender Intersender Person Inter Outer Question 9 __________is a “logically perfect” group decision making method because all team members agree totally on a course of action. Answer Consensus Unanimity Majority rule Minority rule Lack of response Question 10 __________ occurs when too much is expected and the individual feels overwhelmed with work. Answer Role conflict Role indifference Role encumberment Role overload Role frustration Question 11 When workspace architecture is studied as an influence on communication behavior, this is part of: Answer cohesiveness. proxemics. virtual communication networks. team building. relationships. Question 12 Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as “Does anyone object?...No? Well, let’s go ahead then. Answer majority rule lack of response authority rule consensus minority rule Question 13 What Decision-Making concept is reflected in the popular adage, “If at first you don’t succeed, try, try again?” Answer Intuition Escalating commitment Bounded rationality Non-programmed Decision-Making Satisficing Question 14 The __________ model views decision makers as acting in a world of complete certainty. Answer behavioral decision true decision cognitive decision classical decision aesthetic decision Question 15 The first step in the rational decision model is _______________. Answer choosing a preferred course of action recognizing and defining the problem or opportunity identifying the alternative courses of action evaluating the results implementing the preferred course of action Question 16 A decision maker holds a meeting to get everyone’s agreement on a system for deciding how to make a lunch schedule. This is an example of a(n) _________ decision method. Answer groupthink authority consultative team minority Question 17 __________, or the use of one’s intellect, is important in all aspects of Decision-Making. Answer Intuition Attitudinal formation Judgment Perceiving Sensing Question 18 The process of choosing a course of action for dealing with a problem or opportunity is __________. Answer selection making decision shaping decision-making judgment resolution judgment generation Question 19 __________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues. Answer Leniency Suppression Neglect Avoidance Tolerance Question 20 __________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. Answer Substantive conflict Emotional conflict Indigenous conflict Rational conflict Impulsive conflict Question 21 __________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members. Answer Vertical Horizontal Line-staff Task Role ambiguity Question 22 __________ goals deal with outcomes that relate to the “content” issues under negotiation. Answer Relationship Substance Object Discretionary Material Question 23 __________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom. Answer Competition Avoidance Collaboration Authoritative command Compromise Question 24 __________ negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it. Answer Integrative Distributive Good-faith Consolidating Process Question 25 __________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with. Answer Indirect Hard distributive Direct distributive Integrative Soft distributive
Solution Description

Question 1 
Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking.
Answer 
cross-functional teams
self-directed teams
cross-departmental teams
virtual teams
statutory teams
Question 2 
When teams accomplish more than the total of their individual members’ capabilities, __________ occurs.
Answer 
exchange
association
synergy
harmony
union
Question 3 
Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________.
Answer 
informal groups
virtual groups
temporary groups
interim groups
ad hoc groups
Question 4 
Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.
Answer 
plan things
reengineer things
recommend things
make or do things
review things
Question 5 
The __________ is another name for the functional silos problem.
Answer 
individual unit problem.
serviceable group problem
functional chimney problem<

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