BUS 520/BUS520 FINAL EXAM PART 2 (ANSWER 100%) - 91270

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Question 1 A potential advantage of electronic communication is __________. Answer people are interacting with machines so interactions are often impersonal allowing broader and more immediate access to information nonverbal communications is removed from interactions recipients are typically accurate is identifying the tone or intent of email people are interacting less with each other directly Question 2 __________ cultures are very explicit in using the spoken and written word. Answer High and low-continuity Low-content High-content Low-context High-context Question 3 In comparing two-way communication with one-way communication, research indicates that __________. Answer two-way communication is more accurate one-way communication is more accurate both types of communication are the same in terms of accuracy two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms Question 4 Software that allows users to view others’ real-time availability and readiness to communicate is known as __________. Answer the 24/7 environment presence-aware tools electronic eavesdropping privacy tools flaming Question 5 Grapevines have the advantage of __________. Answer always including the leaders of the organization separating “those with information” from “those who shouldn’t have information” sharing information that is always correct ensuring that everyone who needs to hear the information gets the information being able to transmit information quickly and efficiently Question 6 “Creative stalling” is an avoidance strategy in the politics of self-protection wherein the manager or employee __________. Answer treats customers, clients, or subordinates as numbers, things or objects accepts blame for the negative consequences of his/her actions pretends to not be aware of the rules, policies, or procedures or of events that have occurred adheres strictly to all the rules, policies, and procedures, and does not allow deviations or exceptions spends time delaying implementation of undesirable changes Question 7 Political __________ links managers more formally to one another as representatives of their work units. Answer savvy movement eventfulness response action Question 8 A __________ is the range of authoritative requests to which a subordinate is willing to respond without subjecting the directives to critical evaluation or judgment. Answer territory of unconcern region of inattention region of insensibility section of apathy zone of indifference Question 9 Which one of the following strategies for exercising relational influence can be defined as “using a direct and forceful personal approach?” Answer Assertiveness Reason Coalition Sanctions Higher authority Question 10 Milgram designed experiments to determine the extent to which people __________. Answer learn from personal failures obey the commands of an authority figure are willing to use coercive power to gain influence are motivated by financial rewards are willing to learn new things as a means of gaining expert power Question 11 Hersey and Blanchard argue that situational leadership requires adjusting the leader’s emphasis on task behaviors and relationship behaviors according to the __________. Answer readiness of followers to perform their tasks readiness of leaders to empower their followers willingness of leaders to interact with their followers willingness of followers to embrace a broad zone of indifference leader’s position power Question 12 The role of __________ is to promote adaptive or useful change. Answer directing management leadership administration supervision Question 13 Leader traits and behaviors can act in conjunction with __________ to predict leader or organizational outcomes. Answer industry experience educational background leadership experience age situational contingencies Question 14 Leadership studies conducted at Ohio State University derived which two basic forms of leader behavior? Answer Consideration and initiating structure Implicit and explicit Proactive and reactive Employee centered and production centered In-groups and out-groups Question 15 According to __________ approaches, individual behavior is constructed in context, as people act and interact in situations. Answer supportive leadership social construction situational leadership trait perspectives leader match training Question 16 “Know thyself” is the essential argument of __________ leadership. Answer ethical authentic servant spiritual transformational Question 17 __________ represent(s) forces for change that deal with adapting the organization’s culture and structure as it grows toward maturity. Answer Organization-environment relationships The organizational life cycle The political nature of organizations The technological nature of organizations The structural nature of organizations Question 18 Another name for incremental change is __________. Answer subtle change original change frame-bending change basic change temporal change Question 19 __________ is often viewed as something that must be overcome in order for change to be successful. Answer Political maneuvering Power sharing Forced coercion Resistance to change Rational persuasion Question 20 __________ represent(s) forces for change that deal with mergers, strategic alliances, and divestitures as ways of redefining organizational relationships with challenging social and political environments. Answer Organization-environment relationships The organizational life cycle The political nature of organizations The technological nature of organizations The structural nature of organizations Question 21 A firm’s __________ is the system of shared actions, values, and beliefs that develops within the organization and guides the behavior of its members. Answer organizational structure control philosophy organizational persona organizational climate organizational culture Question 22 Which step in the innovation process focuses on creating an idea through spontaneous creativity, ingenuity, and information processing? Answer Idea creation Initial experimentation Test and retest Feasibility determination Final application Question 23 Resolving the issues of __________ helps individuals develop a shared identity and a collective commitment. Answer shared meanings internal integration external adaptation cultural diversity management philosophy Question 24 Organizational __________ are unproven and often unstated beliefs that are accepted uncritically. Answer rites routines sagas myths rituals Question 25 __________ involves reaching goals and dealing with outsiders. Answer Institutional adaptation Internal integration External adaptation Systematic integration Structural adaptation
Solution Description

Question 1
A potential advantage of electronic communication is __________.
Answer
people are interacting with machines so interactions are often impersonal
allowing broader and more immediate access to information
nonverbal communications is removed from interactions
recipients are typically accurate is identifying the tone or intent of email
people are interacting less with each other directly
Question 2
__________ cultures are very explicit in using the spoken and written word.
Answer
High and low-continuity
Low-content
High-content
Low-context
High-context
Question 3
In comparing two-way communication with one-way communication, research indicates that __________.
Answer
two-way communication is more accurate
one-way communication is more accurate
both types of communication are the same in terms of accuracy
two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms
two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms
Question 4
Software that allows users to view others’ real-time availability and readiness to communicate is known as __________.
Answer
the 24/7 environment
presence-aware tools
electronic eavesdropping
privacy tools
flaming
Question 5
Grapevines have the advantage of __________.
Answer
always including the leaders of the organiza

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