BUS 445/BUS445 Quiz (10/10) - 89153

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1. TQ requires _____ coordination between organizational units. (Points : 1) parallel vertical horizontal complementary Question 2. 2. A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. (Points : 1) process control total quality control quality circle companywide quality control Question 3. 3. _____ are targets and tolerances determined by designers of products and services. (Points : 1) Trials Process metrics Controls Specifications Question 4. 4. _____, _____, and _____ represent the leadership triad in the Baldrige Criteria Framework. (Points : 1) Values; management; process scheduling Vision; executive planning; production control Leadership; strategic planning; customer focus Quality; workforce management; customization Question 5. 5. The need to “remove barriers to pride in workmanship” is associated with: (Points : 1) Crosby. Juran. Deming. Taguchi. Question 6. 6. The transcendent definition of quality refers to the notion that “you know quality when you see it.” (Points : 1) True False Question 7. 7. Which aspect of Deming's 14 points addresses the issue of why managers fail to cooperate with other departments? (Points : 1) Point 6: Institute Training Point 7: Institute Leadership Point 8: Drive Out Fear Point 10: Eliminate Exhortations Question 8. 8. Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 1) labor, equipment quality, quantity input, output profit, cost Question 9. 9. In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen. (Points : 1) consumer orientation internal competition process innovation continuous improvement Question 10. 10. The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute. (Points : 1) manufacturing-based product-based value-based user-based
Solution Description

1. TQ requires _____ coordination between organizational units. (Points : 1)       

parallel
vertical
horizontal
complementary

Question 2. 2. A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. (Points : 1)

process control
total quality control
quality circle
companywide quality control<

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