BUS 4101 Quality Management Week 4 Assignment 2: Cause-and-Effect Diagram - 18616

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Assignment 2: Cause-and-Effect Diagram

The cause-and-effect diagram is important in determining causes and effects of a problem. The cause-and-effect diagram is also known as the Ishikawa diagram, or the fishbone diagram. Creating the diagram requires knowledge of causes for a problem and the effect of the problem. This is also a good brainstorming tool.

To complete this assignment, read the following scenario and answer the questions provided:

Company XYB is developing different types of DVDs. They are having difficulty determining why there are many errors in the processing of the DVDs. Their processes for the development of the DVDs need improvement. These processes are related to the required machinery, employees, measurements, and materials. Develop a cause-and-effect diagram to determine the cause and effect of the problem faced by XYB company. Based on this diagram, recommend some probable methods for improving the processes.

Note: Your cause-and-effect diagram should be similar to the template provided:Sample Template

Refer to the section “Developing a CEDAC Diagram” in the chapter “Continual Improvement” from your course textbook, Quality Management for Organizational Excellence.


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