BUS 4101 Quality Management Week 3 Assignment 3: Final Project Part III - 18613

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Assignment 3: Final Project Part III

Customer Focus

In Week 2, you developed a plan for implementing quality culture, which includes strategies to bring in customer focus. In this part of the project, you will build on the quality culture plan and create a model that will help analyze customer requirements, incorporate customer feedback in the quality plan, and, as a result, ensure customer satisfaction and retention.

With reference to your chosen company and product, perform the following tasks:

  • Identify the internal and external customers.
  • Explain the most pertinent methods of getting customer feedback.
  • Analyze customer needs.
  • Determine the methods of meeting customer needs.
  • Recommend a probable method of implementing changes based on customer needs.

Cite any sources you use in the correct APA format on a separate page.

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