BUS 3101 Decision making Week 4 DQ 1 - 18594

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In this downward economy, customer service has become one of the major keys to survival. 

Using the Internet, do some research about Wal-Mart and McDonald’s, and their approach to customer service. Visit a local Wal-Mart and McDonald’s or a Burger King or Target. 

How would you evaluate the implementation of customer service in each store? 
Compare them based on criteria that you develop and use our lectures and compare to the Quantum Principles.. Do not forget to include your reference

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