BSA 375 Week 5 Service Request SR-kf-013, Paper - 27114

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Request Description

Draft the final 4- to 6-page section of the paper.

Include the following:

• Testing process summary: Define a test plan or script that identifies major software functionality and hardware to be tested with the required outcomes.

Installation process and training plan summary: Provide a time line that identifies the specific steps—including training—and related resources required to implement the recommended system. Include a narrative explanation that discusses the effects of project constraints, such as time and conversion method, and include a description of the recommended training plan.

• Documentation plan summary: Specify and explain each type of documentation required for ongoing technical and user support for the proposed system.

• Support and maintenance plan summary: Provide a plan that outlines responsibilities and related resources—software, hardware, and networks—necessary to support and maintain the proposed system.

Finalize the paper.

Solution Description

Learning Team Service Request

Kudler Fine Foods (KFF) is a rapidly growing gourmet food chain located in California.  In 1998, Kathy Kudler opened the first in the San Diego, California metropolitan area (Kudler’s Fine Foods 2013). Each store supplies outstanding local and imported foods and wines. The company prides itself on using the finest and freshest organic ingredients purchased from local farmers. Currently, there are three stores in California located La Jolla, Del Mar, and Encinitas.

Kudler Fine Foods provides a wide diversity of fresh bakery produce and items, seafood, meat, cheese, packaged foods, fine wines and specialty dairy products. Due to the business’ progressive growth and success, Kudler Fine Foods is looking forward to expansion of its market and the business’ current project is to the creation of a frequent shopper program in order to reward its potential business customer loyalty (Apollo Group Inc, 2011). This is in compliance with the ideas of enhancing its revenue by implementing a customer reward program that tracks the customers’ purchases and identifies trends for offering better and satisfying services to the customers. Before the implementation of the projected plans, the business will have to consider issues of development and perform a cost benefit analysis for implementing a successful e-commerce website (Ronalds, 2006).

Project Scope and Goals

The Kudler Fine Foods management team is looking to embark on the development of a new program for the organization. The development of a new program is the initial step in the organization’s plan to expand operation to a broader customer base. The Frequent Shoppers program initiative by Kudler Fine Foods is driving force behind the organization growth agenda.

Kudler Fine Foods new Frequent Shopper Program is a loyalty point program, which tracks customer purchases, award points to customers for redemption to receive valuable incentives from the rewards program on products or services. Kudler’s customers do not focus on price as a primary objective when shopping in their stores. Their focus is the quality and specialized products not offered in other stores. This is why the new loyalty program does not provide daily discounts. The basis of the loyalty program is to track how much money is spent at each visit on specific products by returning customers (Apollo Inc., 2013). The customers can save points to receive luxury gifts, incentives such as first-class airline upgrades, and gourme

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BSA 375 Week 5 Service Request SR-kf-013, Paper.doc
BSA 375 Week 5 ...