Broadly defined, quality refers to the ability of a product or service to - 33595

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Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations.
 
True
 
False



In market research, a group of consumers who express their opinions about a product or service is called a steering committee.
 
True
 
False

Product design choices are usually the result of inputs from accounting and human resources.
 
True
 
False

TQM is not just a collection of techniques. It is rather a whole new attitude toward quality.
 
True
 
False

A quality circle is ________.


 
responsible for quality
 
total quality control
 
an inspection stamp found on meat
 
a group of employees
 
none of these

In order for TQM to be successful, it is essential that most of the organization be _________.
 
under contract
 
trained in error detection techniques
 
in agreement with the philosophy and its goals
 
members of quality circles
 
ISO certified

Focusing attention on the most important problem areas is referred to as:
 
quality circles
 
brainstorming
 
quality assurance
 
cause-and-effect analysis
 
Pareto analysis

A quality circle is a cross-functional team focused on quality.
 
True
 
False

Costs of inspectors, testing, test equipment, and labs are examples of ________.
 
external failure costs
 
replacement costs
 
prevention costs
 
internal failure costs

appraisal costs

The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:
 
continuous improvement
 
benchmarking
 
copycatting
 
industrial espionage
 
employee empowerment


                                        

Solution Description

Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations.
 
True
 
False



In market research, a group of consumers who express their opinions about a product or service is called a steering committee.
 
True
 
False

Product design choices are usually the result of inputs from accounting and human resources.
 
True
 

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Chapter 9 Quiz.docx
Chapter 9 Quiz....