1. Which of the following is not a fact about IT careers?
A. The four-fastest growing U.S. jobs that require college degrees from 2002 through 2012 are IT-related.
B. Highly-skilled IT jobs will typically not be offshored.
C. There are no computing jobs.
D. MIS majors usually receive high starting salaries.
2. Amazon’s _____ service combines processing power with networks of people who are paid to do the kind of work that machines cannot do well.
A. Simple storage service
B. The mechanical turk
C. Elastic compute cloud
D. Personalized marketing
3. Amazon is using its IT infrastructure to deliver a variety of services for all of the following reasons except:
A. because the company only uses 10 percent of its processing capacity at any one time
B. to stablize profits and revenue
C. to compete with Google
D. to help start-up companies with their IT needs
Chapter 2: Information Systems: Concepts and Management
4. The most important result of the Global Information Link 1 and Global Information Link 2 projects at
Chevron is which of the following?
A. IT organization innovated more quickly.
B. Integration of upstream activities, downstream activities, and Chevron corporate
C. IT organization delivered services to the company more efficiently
D. Closer linkage of Chevron corporate with shareholders and analysts on Wall Street
5. Which of the following statements about information systems is not correct?
A. Information systems are concentrated in the IS Department.
B. Information systems tend to follow the structure of the organization.
C. Information systems are based on the needs of employees.
D. Any information system can be strategic.
E. Managing information systems is difficult.
6. A collection of related files, tables, and so on that stores data and the associations among them is _____.
Chapter 3: Ethics, Privacy, and Information Security
7. Which of the following was not one of TJX’s responses to the security breach?
A. TJX investigated the breach itself.
B. TJX worked with credit card companies to investigate any related fraud.
C. TJX cooperated with law enforcement officials.
D. TJX identified a limited number of customers whose private information was stolen and notified each person directly.
E. TJX offered customer support to the people who were concerned that their data may have been compromised.
8. Various organizations that promote fair and responsible use of information systems often develop _____:
A. a code of ethics
B. a strategic plan
C. a mission statement
D. responsibility charters
E. a goals outline
9. What is _____ is not necessarily _____.
A. Illegal, unethical
B. Ethical, illegal
C. Unethical, illegal
D. Unethical, legal
E. Ethical, legal
Chapter 4: Data and Knowledge Management
10. What is the most significant benefit of Panasonic’s new data management system?
A. Cost savings
B. Improved time-to-market for products
C. Reduced time required for creating and maintaining product information
D. Company moved from “push” inventory model to “pull” model
E. Improved response to retailer orders
11. It is very difficult to manage data for which of the following reasons?
A. amount of data stays about the same over time
B. data are scattered throughout organizations
C. decreasing amount of external data needs to be considered
D. data security is easy to maintain
E. data are stored in the same format throughout organizations
12. When customers access a Web site and make purchases, they generate _____:
A. Tracking cookies
C. Clickstream data
D. Web data
E. Hyperlink data
Chapter 5: Network Computing
13. Fundamental points about network computing in organizations include all of the following except:
A. Computers constantly exchange data
B. Computer data exchange provides significant advantages to organizations
C. Networks can be of any size, from small to enormous
D. Networks have had limited impact on organizational productivity
E. Networks support new ways of doing business
14. Networks enable which of the following applications?
D. Web services
E. All of the above
15. Which of the following are advantages of computer networks?
A. enable organizations to be more flexible
B. enable companies to share hardware, computer applications, and data
C. enable geographically dispersed employees to work together
D. provide a critical link between businesses and their customers
E. all of the above
Chapter 6: E-Business and E-Commerce
16. Cyberbanking offers all of the following advantages except:
A. convenient for customers
B. saves time for customers
C. inexpensive transactions for the bank
D. chance of recruiting remote customers
E. more expensive for the customer
17. With regard to travel services and the airlines, a problem that can arise is which of the following?
A. Too many fares
B. Mistakes in fares
C. Too few fares
D. No fares offered on certain routes
E. Too many fares offered on certain routes
18. When Ford Motor Company decided to avoid direct online sales, the company was trying to eliminate which of the following?
A. federal sales taxes
B. customer irritation
C. channel conflict
D. channel integration
E. state sales taxes
Chapter 7: Wireless, Mobile Computing and Mobile Commerce
19. Problems in P&G’s distribution network included all of the following except:
A. Some stores received too much product.
B. Some stores received no product at all.
C. Some displays never were shown on the retail floor.
D. The RFID tags generated too much data.
E. P&G’s supply chain was ineffective.
20. Unfortunately, many managers consider smart phones as only _____, rather than as _____ that can transmit wirelessly.
A. Phones, digital cameras
B. Phones, pagers
C. Digital cameras, phones
D. Digital cameras, pagers
E. Cheap, expensive devices
21. Which type of satellite has the largest footprint?
A. low earth orbit
B. medium earth orbit
D. polar orbit
E. equatorial orbit
Chapter 8: Organizational Information Systems
22. The Toyota Production System is which of the following?
A. A transaction processing system designed for an efficient manufacturing process
B. An enterprise resource planning system designed for an efficient manufacturing process
C. A set of principles, philosophies, and business processes designed for an efficient manufacturing process
D. A supply chain management system designed for an efficient manufacturing process
E. An executive dashboard designed for an efficient manufacturing process
23. The Toyota Production System has:
A. Enabled the company to closely match production to customer demand
B. Reduced inventory
C. Reduced inventory costs
D. Enabled the company to implement a pull system in which it purchases parts and supplies only when needed
E. Enabled Toyota to respond quickly to product defects or changes in customer demand
F. All of the above (Not sure if this was supposed to trick us, or left out by mistake, but all of the options were confirmed on the 3rd paragraph of Chapter 8 2nd edition)
24. Which of the following is not a characteristic of a transaction processing system?
A. small amounts of data are processed
B. sources of data are mainly internal
C. low computation complexity
D. high level of accuracy, data integrity, and security
E. high level of detail
Chapter 9: Managerial Support Systems
25. Virtual reality systems
A. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing
B. provide an important source of expertise for organizations
C. allow groups to work together on documents
D. provide drug designers, architects, engineers, and medical workers with precise, photorealistic simulations of objects and environments
E. help organizations process vast amounts of transactional data
26. Which of the following is not a characteristic of natural intelligence?
A. Perishable from an organizational point of view
B. Easy and inexpensive
C. Erratic and inconsistent
D. High creativity
E. Easy to explain patterns and relationships
27. Which of the following information systems are supported by graphics and provide exception reporting and drill down?
A. Decision support systems
B. Digital dashboards
C. Functional area information systems
D. Group decision support systems
E. Expert systems
Chapter 10: Acquiring IT Applications
28. Zappos’ information systems provide all of the following functions except
A. an extranet so the firm’s suppliers can view almost all the information that Zappos’ employees can see
B. a Web-based interface so vendors can see how their products are selling
C. daily report that shows which brands that customers searched for the previous day
D. the use of XML and EDI to exchange information with the vendors, meaning that the vendors are forced to use these same protocols
E. allows customers to track the status of their orders on the Zappos Web site or on shippers’ Web sites
29. Zappos’ return rate is _____ the return rate of typical retailers.
A. higher than
B. the same as
C. lower than
D. far lower than
E. decreasing faster than
30. The information systems planning process proceeds in which order?
A. Organization mission – organization strategic plan – IS strategic plan – new IT architecture
B. Organization mission – IS strategic plan – organization strategic plan – IS operational plan
C. Organization strategic plan – organization mission – IS strategic plan – new IT architecture
D. IT architecture – IS strategic plan – organization strategic plan – organization mission
E. IS development projects – IS operational plan – new IT architecture – organization mission
Technology Guide 1: Computer Hardware
1.What are the types of enterprise storage systems and their purpose?
a.The three major types of enterprise storage systems are redundant arrays of independent disks (RAID), sotrage area networks (SAN), and network-attached storage (NAS). The purpose of these systems is to provide large amounts of storage, high-performance data transfer, a high degree of availability, protection against data loss, and sophisticated management tools. Respectively, RAID is aimed at imporving reliability by grouping standard hard drives to a specialized microcontroller. The microcontroller makes them appear as a single local drive, but the data gets duplicated against all drives to protect against drive failures. A SAN allows for rapid and reliable access to storage devices by multiple servers and allow for storage administrators to monitor all networked storage devices from a single console. A NAS is a special-purpose server that provides file storage to users who access the device over a network. Little to no training is required.
Response: TG1.3 Computer Memory
Technology Guide 2: Computer Software
2.Describe the factors to be considered for software selection.
a.The factors to be considered for software selection are size and location of user base, availability of system, costs, system capabilities, existing computing environment, and in-house technical skills. These factors are inter-dependent on one another and have a direct effect on the outcome of the project. For example, a small user base means that most likey the internal team can take a course if the technical skills are not in house, applied in the current environment with minimal changes, and the systems are not required to be online after business hours. By contrast, a global system can mean just the opposite.
Response: TG2.4 Software Issues
Technology Guide 3: Protecting Your Information Assets
3.Discuss the pros and cons of using credit cards or debit cards in an online environment.
a.The pros of using a credit or debit cards in an online environment is the convenience of not having to leave the house to shop or pay bills. Using these leaves a trail, which can be useful for future purchases. Also, some banks and credit card companies offer a zero liability in the case of fraudulent transactions. The cons of using credit and debit cards is that they can be stolen from online retailers and used for fraudulent purposes, and can even lead to identity theft.
Response: TG3.2 Behavioral Actions to Protect Your Information Assets
Technology Guide 4: Rainer 2e
4.Differentiate among local area networks, wide area networks, value-added networks.
a.Local Area Networks (LAN) connect two or more devices in a limited grographical region,usually a building, so that every device on the network can communicate with every other device.
b.Wide Area Networks (WAN) are networks that cover large geographic areas and typically connect multiple LANs. WANs have large capacities and typically combine multiple channels, such as copper, fiber-optic, and satellite. The Internet is an example of a WAN.
c.Value-Added Networks (VAN) are private, data-only networks managed by outside third parties that provide telecommunication and computing services to multiple organizations. An example of a VAN is Amazon’s computing cloud offered to thousands of organizations. These organizations usually use these to avoid the maintenance costs associated with a large network that they can grow as they want.
Response: TG4.2 Types of Networks
Technology Guide 5: Rainer 2e
31. If you are a dissident in China, you might use which of the following to communicate?
E. telephone system
32. Consider this domain name, www.business.gsu.edu. The “edu” is the
A. top-level domain
C. web site locator
D. name of the computer
E. address of the Webmaster
33. _____ is a system with universally accepted standards for storing, retrieving, formatting, and displaying information via a client/server architecture.
C. World Wide Web
E. The Internet
_ is a system with universally accepted standards for sto