Direction 1: Answer the question below. Minimum of 75 words.
Go to the Baldrige Web site, www.baldrige.nist.gov, and find the links to award winners. Review some of their application summaries and summarize the types of performance measures that these companies use.
1. Mesa won in the Small Business Category. The five major categories look at were a Quality Pipeline to Success, a Steady Flow of Satisfied Customers, Innovative Management at the Core of Operations, and a Company Fueled by a 'Family' Workforce.