Read Case Study 10.1 beginning on page 270 at the end of Chapter 10. Post your well-developed response(s) to the discussion forum. Support your opinions by referencing sources such as the textbook or other internet research. Be sure to cite your sources using APA format.
Sower, V.E. (2011). Essentials of Quality. Hoboken, NJ: John Wiley & Sons, Inc.