BA 421 Week 8 Final Exam - 90158

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Question 1 1. A manager's role is that of "information processor," whereas a leader's role is: o to communicate the big picture --- the vision. o to serve as a communication champion. o to communicate written information, facts, and dat o both to communicate the big picture --- the vision and to serve as a communication champion. Question 2 2. Being a good listener expands a leader's role in the eyes of others because of all EXCEPT: o active listening is an ongoing part of a leader's communication. o total attention is focused on the message. o a leader concentrates on what to say next rather than on what is being sai o a good listener finds areas of interest, affirms others, and builds trust. Question 3 3. Discernment involves all EXCEPT: o detecting unarticulated messages hidden below the surface. o paying attention to patterns and relationships. o listening carefully for undercurrents that have yet to emerge. o trying to convince others to agree with a point of view. Question 4 4. Messages transmitted through action and behavior are called: o nonverbal communication. o channel richness. o discernment. o communication champion. Question 5 5. Face-to-face communication can be described as: o the richest form of communication. o the poorest form of communication. o impersonal one-way communication. o having slow feedback. Question 6 6. The sender (such as a leader) initiates a communication by _____________ a thought or idea o encoding o decoding o creating “noise” around o channeling Question 7 7. The guidelines for using email effectively include: o Don’t act like a newspaper reporter. o Say anything negative about a boss, friend, or colleague. o Keep e-mail messages short and to the point. o Use e-mail to start or perpetuate a feud Question 8 8. A team has all the following components EXCEPT: o Teams share a goal. o Teams have individual "stars." o Teams are made up of two or more people. o Teams work together regularly. Question 9 9. The "storming" stage of team development is characterized by: o conflict and disagreement. o orientation. o establishment of order and cohesion. o cooperation and problem solving. Question 10 10. Team types do NOT include: o functional teams. o vertical teams. o cross-functional teams. o self-directed teams. Question 11 11. Using a third party to settle a dispute is: o mediation o groupthink o distributive justice o bargaining Question 12 12. The __________________ reflects a high degree of both assertiveness and cooperativeness. o collaborating style o avoiding style o accommodating style o competing style Question 13 13. _______________ is the tendency of people in cohesive groups to suppress contrary opinions. o Team dynamics o Groupthink o Mediation o Collective bargaining Question 14 14. Interactive leaders tend to be: o competitive o individualistic o consensus builders. o reluctant to share power. Question 15 15. Ethnocentrism is the belief that: o one's culture and subculture are inherently superior to other cultures. o all cultures have value. o everyone in the organization has the same values, beliefs, and motivations. o everyone in the organization has the same attitudes about work and life. Question 16 16. The invisible bar that separates women and minorities from top leadership jobs is called: o ethnocentrism. o power distance. o the glass ceiling. o uncertainty avoidance. Question 17 17. When a leader and company act out prejudicial attitudes toward people who are the targets of their prejudice, _________ has occurred. o ethnocentrism o discrimination o inclusion o uncertainty avoidance Question 18 18. ____________is designed to help people become aware of their own biases, become sensitive to and open to people different from themselves, and learn skills for communicating and working effectively in a diverse workplace. o Collectivism o Diversity training o Inclusion o Ethnocentrism Question 19 19. When workers admire a supervisor because of her personal characteristics, the influence is based on: o legitimate power. o reward power. o expert power. o referent power. Question 20 20. If Paul, a salesman, does not perform as well as expected, his supervisor can put a negative letter in his file. This is an example of: o referent power. o expert power. o coercive power. o legitimate power. Question 21 21. The levels of the Domain of Strategic Leadership include all EXCEPT: o strategy. o vision. o mission. o core competence. Question 22 22. The levels of the Domain of Strategic Leadership include all EXCEPT: o strategy. o vision. o mission. o core competence. Question 23 23. To determine strategic direction for the future, leaders do all EXCEPT: o use SWOT analysis. o consider trends in technology. o develop industry foresight. o use the Hersey and Blanchard Situational Theory model. Question 24 24. Situation analysis includes a search for SWOT which includes all EXCEPT: o strategy. o threats. o strengths. o opportunities. Question 25 25. Mission answers the question: o Where are we headed? o Who are we as an organization? o What are our weaknesses? o What is our situation? BA 421 BA421 BA/421 Final Exam Quiz / MCQ BA 421 Week 8 Final Exam ( 24/25 Correct )
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