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Question 1

  1. A manager's role is that of "information processor," whereas a leader's role is:


 to communicate the big picture --- the vision.



 to serve as a communication champion.



 to communicate written information, facts, and dat 



 both to communicate the big picture --- the vision and to serve as a communication champion.


10 points  

Question 2

  1. Being a good listener expands a leader's role in the eyes of others because of all EXCEPT:


 active listening is an ongoing part of a leader's communication.



 total attention is focused on the message.



 a leader concentrates on what to say next rather than on what is being say 



 a good listener finds areas of interest, affirms others, and builds trust.

10 points  

Question 3

  1. Discernment involves all EXCEPT:


 detecting unarticulated messages hidden below the surface.



 paying attention to patterns and relationships.


 listening carefully for undercurrents that have yet to emerge.


 trying to convince others to agree with a point of view.

10 points  

Question 4

  1. Messages transmitted through action and behavior are called:


 nonverbal communication.


 channel richness.




 communication champion.

10 points  

Question 5

  1. Face-to-face communication can be described as:


 the richest form of communication.


 the poorest form of communication.


 impersonal one-way communication.


 having slow feedback.

10 points  

Question 6

  1. The sender (such as a leader) initiates a communication by _____________ a thought or idea






creating “noise” around



10 points  

Question 7

  1. The guidelines for using email effectively include:


 Don’t act like a newspaper reporter.


 Say anything negative about a boss, friend, or colleague.


Keep e-mail messages short and to the point.


 Use e-mail to start or perpetuate a feud

10 points  

Question 8

  1. A team has all the following components EXCEPT:


 Teams share a goal.


 Teams have individual "stars."


 Teams are made up of two or more people.


 Teams work together regularly.

10 points  

Question 9

  1. The "storming" stage of team development is characterized by:


 conflict and disagreement.




 establishment of order and cohesion.


 cooperation and problem solving.

10 points  

Question 10

  1. Team types do NOT include:


 functional teams.


 vertical teams.


 cross-functional teams.


 self-directed teams.

10 points  

Question 11

  1. Using a third party to settle a dispute is:






distributive justice



10 points  

Question 12

  1. The __________________ reflects a high degree of both assertiveness and cooperativeness.


 collaborating style


avoiding style


 accommodating style


 competing style

10 points  

Question 13

  1. _______________ is the tendency of people in cohesive groups to suppress contrary opinions.


 Team dynamics






 Collective bargaining 

10 points  

Question 14

  1. Interactive leaders tend to be: