A+ SOLUTION BA421 LEADERSHIP IN ORGANIZATION - 78983

Solution Posted by
academicgeek

academicgeek

Rating : (8)A+
Solution Detail
Price: $10.00
Request Description
0
Solution Description

Question 1

  1. A manager's role is that of "information processor," whereas a leader's role is:

 

 to communicate the big picture --- the vision.



 

 

 to serve as a communication champion.



 

 

 to communicate written information, facts, and dat 



 

 

 both to communicate the big picture --- the vision and to serve as a communication champion.



 

10 points  

Question 2

  1. Being a good listener expands a leader's role in the eyes of others because of all EXCEPT:

 

 active listening is an ongoing part of a leader's communication.



 

 

 total attention is focused on the message.



 

 

 a leader concentrates on what to say next rather than on what is being say 



 

 

 a good listener finds areas of interest, affirms others, and builds trust.

10 points  

Question 3

  1. Discernment involves all EXCEPT:

 

 detecting unarticulated messages hidden below the surface.



 

 

 paying attention to patterns and relationships.

 

 listening carefully for undercurrents that have yet to emerge.

 

 trying to convince others to agree with a point of view.

10 points  

Question 4

  1. Messages transmitted through action and behavior are called:

 

 nonverbal communication.

 

 channel richness.

 

 discernment.

 

 communication champion.

10 points  

Question 5

  1. Face-to-face communication can be described as:

 

 the richest form of communication.

 

 the poorest form of communication.

 

 impersonal one-way communication.

 

 having slow feedback.

10 points  

Question 6

  1. The sender (such as a leader) initiates a communication by _____________ a thought or idea

 

encoding

 

decoding

 

creating “noise” around

 

channeling

10 points  

Question 7

  1. The guidelines for using email effectively include:

 

 Don’t act like a newspaper reporter.

 

 Say anything negative about a boss, friend, or colleague.

 

Keep e-mail messages short and to the point.

 

 Use e-mail to start or perpetuate a feud

10 points  

Question 8

  1. A team has all the following components EXCEPT:

 

 Teams share a goal.

 

 Teams have individual "stars."

 

 Teams are made up of two or more people.

 

 Teams work together regularly.

10 points  

Question 9

  1. The "storming" stage of team development is characterized by:

 

 conflict and disagreement.

 

 orientation.

 

 establishment of order and cohesion.

 

 cooperation and problem solving.

10 points  

Question 10

  1. Team types do NOT include:

 

 functional teams.

 

 vertical teams.

 

 cross-functional teams.

 

 self-directed teams.

10 points  

Question 11

  1. Using a third party to settle a dispute is:

 

mediation

 

groupthink

 

distributive justice

 

bargaining

10 points  

Question 12

  1. The __________________ reflects a high degree of both assertiveness and cooperativeness.

 

 collaborating style

 

avoiding style

 

 accommodating style

 

 competing style

10 points  

Question 13

  1. _______________ is the tendency of people in cohesive groups to suppress contrary opinions.

 

 Team dynamics

 

 Groupthink

 

 Mediation

 

 Collective bargaining 

10 points  

Question 14

  1. Interactive leaders tend to be:

 

competitiv