700- to 1,050-word proposal, using the 5-step planning process (Graded A+) - 33438

Solution Posted by
arsalanahmed

arsalanahmed

Rating : (80)A
Solution Detail
Price: $12.00
  • From: Business,
  • Posted on: Mon 25 Nov, 2013
  • Request id: None
  • Purchased: 2 time(s)
  • Average Rating: No rating
Request Description

Consider the following scenario:

 

 

 

·       
As the manager of a busy call center in a health care 
organization, you note that the volume of calls has doubled over the past year. 
Although you do not have the budget to hire additional staff, you do have an 
additional $20,000 to spend on your department to improve efficiency and 
customer satisfaction.

 

 

 

Write a 700- to 1,050-word proposal, using the 
5-step planning process, which describes how you might 
improve efficiency and customer service in your department by focusing on 
teamwork.

 

 

 

Address the following in your proposal:

 

 

 

·       Why 
teams are essential to health care

 

·       How 
teams are used in other industries, such as aviation, auto racing, the military, 
and so on

 

·       How 
lessons from other industries might be applied in health care

 

·       Which 
organizational processes support problem solving

 

 

 

Cite three references, one of which may be the 
course textbook, to support your position.

 

 

 

Format your proposal consistent with APA 
guideline

Solution Description

A+++++++++

Attachments
Healthcare Management teams.doc
Healthcare Mana...