06053300 Communication, Organizational Design, and Environmental Influences Penn Foster - 41325

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EXAMINATION NUMBER:

06053300

Communication, Organizational Design,

and Environmental Influences

 

1.         The Clapton Company is comprised of only three levels of management, whereas the Kelly Corporation has eight levels of management.  Organizational specialists would probably agree that the Clapton Company is

 

A. centralized compared to the Kelly Corporation.

B. decentralized compared to the Kelly Corporation.

C. tall compared to the Kelly Corporation.

D. flat compared to the Kelly Corporation.

2.         In general, we find that centralized communication networks are least effective when the

 

A. company is flat.                                                      C. tasks are simple.

B. company is tall.                                                      D. tasks are complex.

3.         Decentralization is related to a firm’s structural dimension in the same way that _______ is related to its contextual dimensions.

 

A. level of specialization                                             C. size

B. decentralization                                                      D. Complexity

4.         An example of upward communication is

 

A. job instructions.

B. suggestions for improving work procedures.

C. organizational policy statements.

D. mission statements.

5.         Which one of the following conditions would most likely occur when a company broadens its span of control?

 

A. Greater centralization

B. Reduced overall sales

C. Greater decision making by top management

D. Increased employee job satisfaction

6.         Babcock, Inc., has three separate divisions. Each division has its own sales, production,

and supply units. The company has adopted a _______ design.

 

A. matrix                                                                     C. functional

B. product                                                                   D. Hybrid

 

 

7.         You decide to call Jim in shipping to find out if the Parsons, Inc., order has gone out. You explain that Parsons needs the order by Friday. Jim searches through his computer files for a few moments. “That’s P.O. 3440A?” he asks. “Right,” you reply. “It went out FedEx on Wednesday,” Jim tells you. Jim’s question about the P.O. number is a/an

 

A. form of nonverbal communication.

B. form of idea generation.

C. response to channel noise.

D. effort to decode your message.

8.         In the conversation between you and Jim in question 7, Jim’s statement “It went out FedEx on Wednesday.” is an example of

 

A. idea generation.                                                      C. encoding.

B. responding.                                                             D. decoding.

9.         The subjects in an experimental group network are more likely to be satisfied if the cubicle arrangements form a

 

A. circle.                                                                      C. wheel.

B. chain.                                                                      D. “Y.”

10.       Cynthia leans toward Eileen during their conversations because they’re friends and she

enjoys talking to Eileen. On the other hand, Cynthia pulls away from Greta because there’s something about her and the smell of her perfume that Cynthia finds distasteful. With respect to nonverbal communication, both of these behaviors demonstrate the principle of

 

A. immediacy.                                                            C. displacement.

B. posture.                                                                  D. power.

11.       To arrange 16 chairs in a large waiting room in a sociopetal fashion, you should probably

 

A. create two lines of 8 chairs, back to back, in the center of the room.

B. line the chairs along the four walls.

C. create two circles, each with eight chairs.

D. set up two lines of 8 chairs against the walls, across the room from each other.

12.       ABC’s departmental design is most indicative of which one of the following types of

organizational structures?

 

A. Project                                                                    C. Hybrid

B. Functional                                                               D. Matrix

13.       From the information, you can conclude that ABC, Inc. is a _______ organization and

Widget, Inc. is a _______ organization.

 

A. tall, flat                                                                    C. flat, flat

B. flat, tall                                                                    D. tall, tall

 

14.       You and I are both from the same state, and we both love fly-fishing. When you tell me

George, whom we both dislike, is probably going to be the next company vice president,

I’m likely to have few, if any, doubts about

 

A. our common social status.                                     C. your attractiveness as a person.

B. your perceptual bias.                                              D. your credibility.

15.       As the firm’s top manager, Jeff Brader appointed Baker to manage customer needs and

Knight to manage relations with suppliers. These steps indicate that Brader is concerned

with his company’s

 

A. environmental dominance.                                    C. resource dependence.

B. vertical integration.                                                 D. public relations image.

16.       Harold works for a company that builds custom furniture. According to Woodward’s

classification, Harold’s firm is a _______ production firm.

 

A. unit                                                                         C. long-run process

B. mass                                                                       D. Mechanistic

17.       A product design is related to adaptability in the same way that a functional design is

related to

 

A. a wide range of products.                                      C. environmental change.

B. decentralized coordination.                                    D. cooperation among departments.

18.       Joseph is frustrated and confused with his working conditions. He says, “There are too many bosses here.” Joseph probably works for a company with a _______ organizational design.

 

A. functional                                                                C. matrix

B. product                                                                   D. Hybrid

19.       Which one of the following concepts best explains why Gene anticipated a week’s delay in the provision of essential services?

 

A. Source credibility                                                   C. Perceptual biases

B. Immediacy                                                                         D. Proxemics

20.       The receptionist bypassed the Assistant Manager and went directly to the Manager. This

incident indicates that the city hall communication network is a _______ network.

 

A. completely connected                                            C. circle

 

B. wheel                                                                      D. chain

Solution Description

1.         The Clapton Company is comprised of only three levels of management, whereas the Kelly Corporation has eight levels of management.  Organizational specialists would probably agree that the Clapton Company is

 

A. centralized compared to the Kelly Corporation.

B. decentralized compared to the Kelly Corporation.

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