06053200 Interpersonal Processes, Part 2 Penn Foster - 41324

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Interpersonal Processes, Part 2


1.         Extreme conflict is related to chaos in the same way that _______ is related to complacency.


A. intense competition                                                C. weak competition

B. lack of innovation                                                   D. lack of determination

2.         Which one of the following statements best describes individuals with Type B personalities?


A. They’re twice as likely to have heart disease as other individuals.

B. They rise quickly through managerial ranks.

C. They have better performance records in top management positions than Type A personalities.

D. They’re far more competitive than Type A personalities.

3.         Which one of the following terms best describes a closed group?


A. Fluctuating roles                                                     C. Ambiguous roles

B. Informal membership                                             D. Stable membership

4.         Which one of the following factors does not induce and sustain group cohesiveness?


A. Similarity of attitudes and goals                             C. Larger groups

B. Threats                                                                   D. Reward systems

5.         With regard to job dissatisfaction, high turnover is said to be


A. the most significant indicator of employee unhappiness.

B. the leading factor in lost work time.

C. unrelated to the business cycle.

D. sometimes useful for a company.

6.         Suppose Andy and Phil are two individuals in a Prisoner’s Dilemma. Phil faces the potential of the most severe penalties if


A. he confesses and Andy doesn’t.

B. both he and Andy confess.

C. neither he nor Andy confesses.

D. Andy confesses and Phil doesn’t.




7.         Robert has been unhappy at work. His immediate supervisor has been telling him to keep his production figures high regardless of the cost. A representative from the main office has been telling Robert that production figures aren’t as important as quality. What is Robert experiencing at work?


A. Role ambiguity                                                       C. Role conflict

B. Role episode                                                          D. Role overload

8.         Because Doreen and Harry are always in conflict, their manager transferred Harry to another department. In this instance, the manager has used _______ to solve the problem.


A. a superordinate goal                                               C. collaboration

B. the structural approach                                          D. Cooperation

9.         As a museum tour guide, Carol has to smile, be cheerful, and always remember that each tourist is “a special guest.” Stress on Carol’s job is most likely to be related to


A. role ambiguity.                                                        C. emotional labor.

B. role overload.                                                         D. working conditions.

10.       In the dynamic sequence of interactions called a role episode, feedback relevant to the

role-player is derived from the


A. nature of the expected role.

B. perception of the role evaluator.

C. nature of the perceived role.

D. player’s perception of the enacted role.

11.       “Let sleeping dogs lie” is an appropriate proverb to describe which conflict management style?


A. Forcing                                                                   C. Avoiding

B. Collaborating                                                          D. Compromisings

12.       Which one of the following situations is a signal that a manager should consider

stimulating conflict?


A. In the last three months, one-third of the employees in the department have left to

take different jobs.

B. The department suggestion box has an unusually high number of suggestions for

improving production and quality.

C. The employees in the department are up in arms about a new procedure that the

manager wants to initiate.

D. Each employee in the department is consistently trying to increase his/her level

of competence.          





13.       Recently, Bill has noticed that the members of the group he’s in charge of have been going off in different directions. They seem to have lost sight of their purpose. Which one of the following steps should Bill take?


A. Introduce role conflict.                                           C. Establish a reward system.

B. Bring in a nay-sayer.                                              D. Build group norms.

14.       The two line units you supervise are locked in a simmering dispute over which group should have primary access to the parts bins. Since access to parts is vital to the productivity of both groups, your most likely approach to managing the intergroup conflict in this case will be to


A. collaborate with leaders of the two work units.

B. avoid any intervention in the dispute.

C. work out a compromise.

D. establish rules and procedures.

15.       Bentley feels good about being a member of the A-Team work group in the shipping

department because Greg, Harvey, and the others in the group are known throughout the company as conscientious, efficient, and dependable. In his relationship with this group, Bentley is focused on


A. security.                                                                  C. esteem.

B. affiliation.                                                                D. accomplishment.

16.       Two people, Jeff and Mark, are competing to meet their sales quotas. Their competition is least likely to lead to conflict if


A. neither man’s efforts will obstruct the efforts of the other.

B. the competition is intended to be friendly.

C. no conflict between the parties ever existed prior to their competition.

D. the competition is kept secret.

17.       You want to follow the research of Sherif to reduce conflict between two work units. The

two groups have come to resent and hate each other since members of both groups feel

that the other group has unfair access to resources. In fact, this isn’t the case, but you have to convince the workers that both are being fairly treated. To accomplish your goal, you’ll probably succeed best by


A. forcing the groups to work toward common, overarching goals.

B. sharing positive information about each group with members of the other group.

C. having the groups take their breaks in the same employee lounge.

D. requiring liaisons from each group to meet and share positive information.

18.       You would expect to find higher levels of satisfaction in cohesive groups, but you would not expect to find


A. a sense of superiority toward out-groups.

B. productivity correlating with organizational goals.

C. high levels of interpersonal communication.

D. a high level of openness to change.

19.       To reduce stress, Tom has set aside an hour a day to do whatever he wants to do. This

approach is similar to the idea of _______ proposed by time management experts.


A. time logs                                                                 C. just saying no

B. structured time                                                       D. making a list

20.       Bob is a secretary and his wife Beth is a heavy-equipment operator. When all other things are the same, who probably has the more stressful job?


A. Bob                                                                         C. Both are very high in stress.


B. Beth                                                                        D. Both are very low in stress.

Solution Description

1.         Extreme conflict is related to chaos in the same way that _______ is related to complacency.


A. intense competition                                                C. weak competition

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