06053100 Interpersonal Processes, Part 1 Penn Foster - 41323

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Interpersonal Processes, Part 1



1.            The results of Stanley Milgram’s experiments suggest that a society can


A. be too successful in teaching compliance to authority.

B. often confuse obedience with authority.

C. not teach obedience to authority.

D. often reject authority in favor of obedience.

2.            Which one of the following is an example of a nonprogrammed decision?


A. A decision to have employees work overtime to complete a job

B. A decision to order a less expensive paper for draft copies

C. A decision to revise the reorder point for an item in inventory

D. A decision to open a branch office in a nearby town

3.         Which one of the following terms is most closely associated with consideration behavior?


A. Task                                                           C. People

B. Goal                                                            D. Deadline

4.         If I rate high on the Mach Scale, chances are good that I will


A. have a distaste for dishonesty in dealing with others.

B. have a pragmatic, but reasoned view of human nature.

C. be more likely to pursue a career in medicine.

D. not be very successful in managing face-to-face interactions.

5.         Ellen Hines is trying to decide how her company should solve the problem of turnaround

time. She has examined several suggestions, but none fit her needs. Finally, she finds a

solution that answers most of her problem. Rather than looking further, Ellen chooses this solution. What method is she using?


A. Bounded rationality                                    C. Bounded discretion

B. Satisficing                                                   D. Maximizing

6.         Which one of the following situations would prevent the introduction of possible solutions to a problem?


A. Groupthink                                                             C. Brainstorming

B. Last-chance meeting                                 D. Devil’s advocate



7.         Suppose Max, Priscilla, and Gary are united in their opposition to your shift assignment

policies, which, of course, you feel are fair and equitable. To manage the situation in your favor, you plant rumors that soon have Max and Gary attacking each other and criticizing Priscilla for not taking sides.You’re employing a devious political tactic known as


A. divide and conquer.                                    C. pursuing line responsibility.

B. taking no prisoners.                                    D. excluding the opposition.

8.         In situational leadership theory, having relevant job experience or education is related

to _______ maturity in the same way that subordinate self-confidence is related to

psychological maturity.


A. subordinate                                                 C. position

B. job                                                               D. Consultative

9.         In path-goal theory, upward influence is associated with


A. participative access to influence.               C. achievement-oriented leadership.

B. subordinate-directive leadership.               D. subordinate access to rewards.

10.       A Supreme Court justice is related to legitimate power in the same way that Oprah Winfrey is related to _______ power.


A. coercive                                                     C. expert

B. referent                                                       D. Legitimate

11.       Which of the following statements is most accurate with respect to leadership succession?


A. Leadership changes for poorly performing groups are usually ineffective.

B. Leadership changes for strongly performing groups are often counterproductive.

C. Executive leadership succession occurs less frequently in larger organizations.

D. Executive leadership succession is rarely related to economic performance.

12.       In the initial Ohio State leadership studies, consideration is related to mutual trust in the

same way that initiating structure is related to


A. task performance.                                      C. respect for subordinates.

B. managerial effectiveness.                          D. low employee morale.

13.       Suppose Bruce, your fellow line supervisor, is an archrival. Exercising your understanding of political tactics, you help Bruce get an advancement that transfers him to the quality control division. What you’re doing is called


A. promoting the opposition.                           C. devious networking.

B. rival ingratiation.                                         D. promotional management.




14.       The board of International Widget is considering the introduction of their products into Asian markets. This board assumes they’re morally superior to the people in those markets, and they’re inclined to give in to a pressure to conform. This board exhibits the characteristics of


A. groupthink.                                                             C. risk taking.

B. the loss-aversion bias.                                D. a representativeness heuristic.

15.       What problem may result from the high degree of structure present in the nominal

group technique?


A. Discussions may be too broad.

B. Discussions may be too limited.

C. Members may feel confused due to the ambiguity of the structure.

D. Members believe that they’re unimportant.

16.       What did Machiavelli emphasize in his philosophical writing about the use of power?


A. Equitable pragmatism

B. Dealing with people as they actually behave

C. Pragmatic optimism

D. Dealing with people as they should behave

17.       Brian is a teacher who needs to decide what job offer he’s going to accept. Brian’s decision is an example of a/an _______ decision.


A. personal nonprogrammed                         C. organizational nonprogrammed

B. personal programmed                                D. organizational programmed

18.       In the Fiedler contingency model, task structure is related to clear job specification in the

same way that position power is related to


A. status.                                                         C. access to formal sanctions.

B. leader-member relations.                           D. situational favorableness.

19.       With respect to instrumental leadership, which one of the following factors

neutralizes leadership?


A. A subordinate’s experience                        C. Cohesion in the work group

B. Feedback provided through the task         D. Rigid task rules and procedures

20.       Peter says that he immediately sells his stock if the price drops 20 percent. This situation is an example of


A. bounded discretion.                                    C. bounded rationality.


B. satisfaction.                                                D. a heuristic.

Solution Description

1.            The results of Stanley Milgram’s experiments suggest that a society can


A. be too successful in teaching compliance to authority.

B. often confuse obedience with authority.

06053100 Interpersonal Processes, Part 1.docx
06053100 Interp...