As you read this week, managment should use evidence based items when determining quality. Let's look at an old case: It's here.
Ford's reasoning seems pretty straight forward. It's more costly to install the 11 dollar item than to pay for damages.
Now go here and view this clip in which Nobel Laureate Economist Milton Friedman takes on a student about the case:
So, in 600 words, answer these two questions (600 total, not each question)
1. Did Ford do things right?
2. Did Ford do the right thing?
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