Audience and Context:
Being able to send appropriate, professional emails is a vital skill in today’s workplace.
How might the recipient of a given email (boss, colleague, client, etc.) affect how you write the email?
How might the purpose affect how you write the email? Would it matter if the news was good or bad? What if you had to tell a client that due to your company's mistake, his or her order would be delayed by a month?
Give an example from your own experience of an email that caused problems.
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