to communicate the big picture --- the vision.
to serve as a communication champion.
to communicate written information, facts, and dat
both to communicate the big picture --- the vision and to serve as a communication champion.
active listening is an ongoing part of a leader's communication.
total attention is focused on the message.
a leader concentrates on what to say next rather than on what is being sai
a good listener finds areas of interest, affirms others, and builds trust.
detecting unarticulated messages hidden below the surface.
paying attention to patterns and relationships.
listening carefully for undercurrents that have yet to emerge.
trying to convince others to agree with a point of view.
the richest form of communication.
the poorest form of communication.
impersonal one-way communication.
having slow feedback.
creating “noise” around
Don’t act like a newspaper reporter.
Say anything negative about a boss, friend, or colleague.
Keep e-mail messages short and to the point.
Use e-mail to start or perpetuate a feud
Teams share a goal.
Teams have individual "stars."
Teams are made up of two or more people.
Teams work together regularly.
conflict and disagreement.
establishment of order and cohesion.
cooperation and problem solving.
reluctant to share power.
one's culture and subculture are inherently superior to other cultures.
all cultures have value.
everyone in the organization has the same values, beliefs, and motivations.
everyone in the organization has the same attitudes about work and life.
the glass ceiling.
use SWOT analysis.
consider trends in technology.
develop industry foresight.
use the Hersey and Blanchard Situational Theory model.
Where are we headed?
Who are we as an organization?
What are our weaknesses?
What is our situation?
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