BA320 Questions - 75487

Request Posted by
chrisdrsy

chrisdrsy

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  • From: Business, Service Sector
  • Due on: Sat 11 Oct, 2014 (11:25am)
  • Asked on: Thu 09 Oct, 2014
  • Due date has passed, but you can still Post Solution.
Description

Interacting with the Customer

In a discussion forum post, answer the following questions:

1.  In your personal experience, does the form of greeting have an impact on your mood as a consumer before the shopping experience? Looking back, has your mood going into a shopping experience had a significant impact on your buying decision?

 2.  Does the demeanor and dress of the salesperson have an impact on you as a potential buyer? Does a salesperson have to be passive or can he be more effective by being “pleasantly obnoxious”?

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